Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julia Snyder

Northampton,PA

Summary

Developed strong customer service skills in a high-volume, fast-paced environment, effectively managing transactions and resolving issues. Skilled in communication and multitasking, ensuring efficient service and customer satisfaction. Currently seeking to transition into a new field where I already have interest and leveraging a background in customer service to bring value to new opportunities.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Weis Markets Inc
06.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Team Member

Panera Bread
10.2022 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.

Education

Associate of Science - Radiography

Northampton Community College
Bethlehem, PA
05-2027

High School Diploma -

Northampton Area High School
Northampton, PA
06-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Call management

Timeline

Customer Service Representative

Weis Markets Inc
06.2023 - Current

Team Member

Panera Bread
10.2022 - 05.2023

Associate of Science - Radiography

Northampton Community College

High School Diploma -

Northampton Area High School
Julia Snyder