Julia Snyder
Northampton,PA
Summary
Developed strong customer service skills in a high-volume, fast-paced environment, effectively managing transactions and resolving issues. Skilled in communication and multitasking, ensuring efficient service and customer satisfaction. Currently seeking to transition into a new field where I already have interest and leveraging a background in customer service to bring value to new opportunities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Weis Markets Inc
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for customers and the company.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Member
Panera Bread
10.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Associate of Science - Radiography
Northampton Community College
Bethlehem, PA05-2027
High School Diploma -
Northampton Area High School
Northampton, PA06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Payment processing
- Call management
Timeline
Customer Service Representative
Weis Markets Inc
06.2023 - Current
Team Member
Panera Bread
10.2022 - 05.2023
Associate of Science - Radiography
Northampton Community College
High School Diploma -
Northampton Area High School
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