Julia Spencer
Edmond,Ok
Summary
Friendly & hardworking employee enthusiastic about learning how to better help others inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Sales Advisor and Customer Service Representative
Farmers Insurance Agency
04.2023 - Current
- Oklahoma Property and Casualty State Insurance License
- Executive Assistant
- Salesforce CRM
- Excel, Microsoft, Google, Canva, Outlook, PowerPoint
- Event Planning
- Marketing & Social Media Management
- Training & Recruiting
Community Facilitator & Child Care Associate
Greater OKC YMCA
08.2022 - Current
- Class Facilitator of a community course through the Greater OKC YMCA
- Back up Child Care Associate to the family members of the other 4 Getting Ahead Community classes
- Assist (10-12+) committed students/community members in a group setting to discuss poverty from the view of economic class and a lack of resources.
- Facilitated dialogue between participants, family, and program workers to provide the best possible program and individualized program.
- Supported students and individuals with issues, liaising between participants, families, and program executives about needs
- Made use of social media platforms to increase awareness about upcoming events, activities, and opportunities within the neighborhood.
- Built trust among participants by consistently demonstrating empathy, understanding, and respect during discussions on sensitive topics or conflicts within the group setting.
Norwex Independent Consultant
Self Employed Services
10.2020 - Current
- Sales Consultant for a global company that cares about improving the quality of lives by radically reducing chemicals in homes, creating safe havens that are more sustainable and safer from the effects of harmful chemicals.
- Professional residential cleaning services
Children's Ministry
Church
01.1998 - Current
- Crafted and maintained a vibrant, welcoming physical environment for children's ministry, sparking joy and creativity in young attendees.
- Increased youth engagement by creating age-appropriate ministry opportunities tailored to their unique interests and developmental stages.
- Collaborated with other church leaders to develop strategies for integrating children's ministry into the overall church vision and goals.
- Facilitated meaningful connections between families participating in Children's Ministry programs through hosting social events throughout the year.
- Enhanced children's social skills by facilitating group play and teamwork exercises.
Vice Coordinator
American Heritage Girls Troop 3411
01.2014 - 01.2016
- Followed Regional Guidelines & Met Yearly Goals & Attended Yearly Management Training
- Created and Oversaw the Completion of Troop's Yearly Calendar of Events
- Responsible for weekly communication between other management positions and members of the troop
- Planned and Taught many badge events
- Held Monthly Troop Board Meetings
- Used Badge Tracking Software
Education
Associates Degree -
Oklahoma City Community College
Oklahoma City, OK05.2022
Bachelors Degree -
University of Oklahoma
Edmond, OK05.2026
Skills
- Organizational & Process Improvement
- Microsoft, Excel, Outlook, PowerPoint, Canva
- Financial Planning & Budgeting
- Time Management & Event Coordinator
- Team Management & Conflict Resolution Skills
- Brand Awareness & Marketing & Sales
- Program Educator & Speaker
- OKC YMCA Community Facilitator & Social Responsibility Support Member
- Cross-selling/Relationship & Product Sales
- CRM & Account Management
- Coaching & Mentoring
- Customer Relations & Retention Services
Achievements
- Employee of the Month
- Engaged & Active Sales Consultant
- Yearly Multiple Academic Scholarship Recipient
- Phi Theta Kappa Honor Society Member
- The Society for Collegiate Leadership & Achievement (SCLA) Nominee
- OCCC Honors Program Nominee
- Honors Society Foundation Nominee
- Women of the South Scholarship Nominee
Professional References
- Dr. NaRita Anderson, (405) 974-2409
- Michael Beeman, (405) 519-6736
- Debbie Price, (405) 585-1550
- Tom Cochran, (405) 210-3005
- James Kennedy, (405) 314-7739
Involvement
- Youth Leader/Volunteer at Local Church
- OCCC President's Leadership Club Member
- Christians on Campus Club Vice President
- OK Regional Food Bank Volunteer
- Samaritan's Purse Operation Christmas Child Volunteer
- Infant Crisis Center Volunteer
- Phi Theta Kappa Honors Society Member
- OCCC President Leadership Club
- Gamma Lota Sigm UCO Actuary, Insurance Risk Management Chapter Member
Certification
- Property and Casualty Ok Insurance License - current
- Mental Health First Aid Training- current
- Building Bridges out of Poverty: Getting Ahead Certified Facilitator- current
Timeline
Sales Advisor and Customer Service Representative
Farmers Insurance Agency
04.2023 - Current
Community Facilitator & Child Care Associate
Greater OKC YMCA
08.2022 - Current
Norwex Independent Consultant
Self Employed Services
10.2020 - Current
Vice Coordinator
American Heritage Girls Troop 3411
01.2014 - 01.2016
Children's Ministry
Church
01.1998 - Current
Associates Degree -
Oklahoma City Community College
Bachelors Degree -
University of Oklahoma
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