Julia Swank
Aultman,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Manager
Chuck E Cheese
11.2022 - 01.2024
- Improved team performance by providing comprehensive training
- Reduced costs and improved efficiency
- Developed strategic plans for business growth
- Hire and onboarded new cast members
- Assist General Manager with weekly paperwork
- Completed weekly inventory
General Manager
Joellas Hot Chicken
03.2022 - 12.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased revenue.
- Managed a diverse team of , fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with guests and vendors
Training Manager
Zaxbys
08.2021 - 03.2022
- Enhanced employee performance by designing and implementing comprehensive training programs.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Improved employee retention rates by creating engaging and interactive learning materials.
- Increased overall productivity by conducting regular skills gap analyses and addressing identified needs with targeted training interventions.
Manager
Perk-N-Pooch
06.2019 - 08.2021
- Maximize the efficiency of administrative ticketing processing by utilizing QR technology
- Implement a new inventory process that yields a 15% reduction in wasted product
- Revitalize underperforming employees by providing a positive work environment and fostering trust throughout a team of 25 employees
- Maintain operations with proactive oversight and corrections
- Increase sales by ensuring total client satisfaction and encouraging referrals
Manager
Odyssey Escape Game
09.2018 - 06.2019
- Coordinated and directed four separate 60-minute groups of up to 12 players
- Closely observed all active games to ensure a positive game experience by effectively communicating and providing clues to solve the game
- Managed all room bookings via phone and website reservations
- Completed store opening and closing procedures
Education
No Degree - Information Technology
Fairmont State University
Fairmont, WVHigh School Diploma -
Apollo Ridge High School
Spring Church, PA06.2016
Skills
- Microsoft Office/Suite
- Time Management
- Interpersonal Skills
- IT support
- PhotoShop
- Graphic Design
- Talent Development
- Organizational Improvement
Certification
Google IT Support Specialist
Languages
English
Native or Bilingual
Timeline
Senior Manager
Chuck E Cheese
11.2022 - 01.2024
General Manager
Joellas Hot Chicken
03.2022 - 12.2022
Training Manager
Zaxbys
08.2021 - 03.2022
Manager
Perk-N-Pooch
06.2019 - 08.2021
Manager
Odyssey Escape Game
09.2018 - 06.2019
No Degree - Information Technology
Fairmont State University
High School Diploma -
Apollo Ridge High School
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