Julia Thomas
Pittsburgh,PA
Summary
Industrious and enthusiastic sales and marketing professional proven to consistently meet productivity goals and customer service objectives. Skillfully works with all team members to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Overview
4
4
years of professional experience
Work History
Manager, Marketing & Sales Support
The Tamis Corporation
Pittsburgh, PA
05.2019 - 03.2020
- Onboarded new employees with training and new hire documentation.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Prepared and recommended long-range plans for development of department personnel.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Marketing & Sales Support Representative
The Tamis Corporation
Pittsburgh, PA
10.2018 - 05.2019
- Wrote engaging and successful marketing, advertising and website copy.
- Conducted research to analyze customers' behavior, preferences, and purchasing habits.
- Recorded and analyzed sales trends and coordinated with Sales Manager to assist with development of sales strategies.
- Created and processed orders and reviewed pending orders to verify adherence to fulfillment schedule.
- Responded to customer inquiries for scheduling of meetings, sales appointments and order status follow-up.
- Tackled customer concerns and responded to inquiries within 24 hours to provide immediate issue resolution.
- Performed data entry for sales figures, metrics and other customer data.
- Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.
Candidate Care Specialist
Newton Talent
Pittsburgh, PA
04.2018 - 09.2018
- Operated and maintained applicant tracking and candidate management systems.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Developed and deepened relationships with college campus representatives to meet with graduating seniors for recruitment.
Business Development Specialist
Touchtown
Pittsburgh, Pennsylvania
05.2016 - 03.2018
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Came up with detailed plans to enhance sales management and prioritize long-term business goals.
- Used SalesForce to handle current portfolio and prospective leads.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Met with current clients to assess needs and develop improvement plans.
Education
Bachelor of Arts - Communication And Rhetoric
University of Pittsburgh
Pittsburgh, PA12.2008
Skills
- Computer Proficiency
- Contact Management Systems
- Content Creation
- Client Needs Assessment
- Salesforce Software
- Customer Service Standards
- Developing Presentations and Reports
Timeline
Manager, Marketing & Sales Support
The Tamis Corporation
05.2019 - 03.2020
Marketing & Sales Support Representative
The Tamis Corporation
10.2018 - 05.2019
Candidate Care Specialist
Newton Talent
04.2018 - 09.2018
Business Development Specialist
Touchtown
05.2016 - 03.2018
Bachelor of Arts - Communication And Rhetoric
University of Pittsburgh
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