Julia Tikalsky
Seattle
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista
Milky Way Expresso
Bothell, WA
02.2025 - Current
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Consistently maintained high standards of quality in every drink made, ensuring customer satisfaction
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
Assistant Teacher
FCS
Fremont, WA
03.2024 - 08.2025
- Assisted lead teacher in creating and implementing lesson plans for various subjects
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe and respectful learning environment
- Supported lead teacher in managing administrative tasks such as taking attendance or distributing handouts
- Facilitated small group activities to reinforce lesson concepts and promote active student engagement
- Performed daily cleaning tasks such as sweeping, mopping, dusting, and vacuuming to maintain cleanliness and hygiene standards
- Provided attentive and nurturing care for children ranging in age from infants to pre-teens
Barista/Assistant Manager
GOURMET LATTE
Lynnwood, WA
02.2021 - 10.2022
- Managed inventory levels, ensuring an adequate supply of coffee beans, milk, syrups, and other ingredients
- Created innovative drink recipes and seasonal menu offerings, increasing customer satisfaction and sales
- Maintained cleanliness and organization of the coffee bar area according to health code standards
- Provided excellent customer service by taking orders accurately, making recommendations based on customer preferences, and handling complaints effectively
- Managed cash register operations including processing payments accurately using various payment methods (cash, credit cards)
- Managed scheduling and shift assignments to ensure adequate staffing levels during peak hours
- Developed strong relationships with regular customers by remembering their names/preferences
Sales Associate
Nordstorm
Lynnwood, WA
04.2019 - 01.2020
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Sales Associate
Windsor Fashions
Lynnwood, WA
11.2018 - 04.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
ASL - Online course
BYU
Master Aesthetician
Aesthetics NW Institute
Bellevue, WAHigh school diploma - undefined
Shorecrest High School
06.2021
Skills
- Positive attitude
- Communication skills
- Adaptability
- Teamwork
- Exceptional customer service
- Cash register operation
Certification
- Food Handler Certification
- CPR Certification
Timeline
Barista
Milky Way Expresso
02.2025 - Current
Assistant Teacher
FCS
03.2024 - 08.2025
Barista/Assistant Manager
GOURMET LATTE
02.2021 - 10.2022
Sales Associate
Nordstorm
04.2019 - 01.2020
Sales Associate
Windsor Fashions
11.2018 - 04.2019
ASL - Online course
BYU
High school diploma - undefined
Shorecrest High School
Master Aesthetician
Aesthetics NW Institute