Julia Tohlen
Reno
Overview
13
13
years of professional experience
Work History
Program Manager
Truckee North Tahoe - TMA
Truckee
02.2022 - 07.2025
- Developed communication strategies to promote public transit program awareness among employers, residents, and stakeholders.
- Organized and executed the creation of the quarterly transit schedule and marketing materials.
- Organized and executed the distribution of quarterly transit schedules and marketing materials.
- Represented the organization in community meetings to promote programs and increase awareness of the organization.
- Coordinated stakeholder meetings to gather input on community transportation needs.
- Collaborated with local agencies to enhance regional transit services.
- Managed project timelines and deliverables for transportation initiatives.
- Managed operator that the organization contracted with airport shuttle program, with a high level of oversight on daily operations, coordination of wholesale and group business, monthly reconciliation of ridership reporting, and customer service training with staff.
Operations Manager
Grafted
Reno
06.2021 - 01.2022
- Oversaw daily operations to ensure efficiency and smooth workflow.
- Developed and implemented process improvements for operational tasks.
- Led team meetings to communicate goals and address challenges.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Administrative Technician
Town of Truckee
Truckee
09.2020 - 06.2021
- Performed administrative support for the Department of Public Works, which included public transit, fleet maintenance and the roads and snow division.
- Assisted in updating the local public transit schedule, as well as participating in re-routing analysis and the creation of new routes.
- Assisted in the preparation of grant applications for the local public transit system.
- Coded invoices for all divisions.
- Created purchase orders for the procurement of all Town of Truckee vehicles and equipment.
- Handled a heavy call volume and assisted the public with questions regarding roads and trails within the town limits.
Program Manager
Truckee North Tahoe - TMA
Truckee
06.2013 - 08.2020
- Collaborated with the Executive Director on organizational strategy, program implementation, and the creation and execution of annual marketing plans to advance organizational goals.
- Managed contracted operator for the organizations airport shuttle, with a high level of oversight on daily operations, coordination of wholesale and group business, monthly reconciliation of ridership reporting, and customer service training with staff.
- Content creation and management of social media for three different programs on multiple social media platforms.
- Annual outreach to membership base to maintain relationships for ongoing funding.
- Organization and execution of quarterly distribution for seasonal marketing materials and public outreach advocating for the use of the local public transportation system.
- Management and oversight of subcontractors for pilot programs.
- Managed day-to-day bookkeeping functions, including accounts payable, accounts receivable, and general ledger maintenance. Recorded and reconciled financial transactions with accuracy and attention to detail. Maintained organized and up-to-date financial records.
Office Manager
Farmers Insurance Agency
Tahoe City
05.2012 - 06.2013
- Managed daily office operations and coordinated administrative tasks.
- Oversaw customer service processes and ensured client satisfaction.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Business
Sierra College
Rocklin, CASkills
- Contract management
- Excellent communication skills
- Social media marketing
- Reporting
- Strong organizational skills
- Community outreach
- P&L management
- Financial reconciliation
- Transportation planning
- Customer relationship management
- Marketing execution
Affiliations
- Graduate of the North Lake Tahoe - Truckee Leadership Program
- Recognition from the North Lake Tahoe Resort Association as the 2018 TNT-TMA Employee of the Year
Current Volunteer Work
- Reno Rescue - Verdi, NV
Timeline
Program Manager
Truckee North Tahoe - TMA
02.2022 - 07.2025
Operations Manager
Grafted
06.2021 - 01.2022
Administrative Technician
Town of Truckee
09.2020 - 06.2021
Program Manager
Truckee North Tahoe - TMA
06.2013 - 08.2020
Office Manager
Farmers Insurance Agency
05.2012 - 06.2013
Business
Sierra College