Julia Tomaras
Palmyra,Virginia
Summary
Dynamic and dedicated professional with extensive customer service experience. Proven ability to enhance guest satisfaction and positively function with a team. Proficient in first aid and CPR, ensuring safety while delivering exceptional service. My passion lies with creating memorable experiences and ensuring safety while doing so.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lifeguard
Onesty Aquatic Center
2023.04 - 2025.09
- Monitored swimming areas to ensure safety and compliance with facility regulations.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Conducted regular safety drills, training, and tests for staff and patrons.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis. Upheld hygiene standards in pool and surrounding area.
Host
The Melting Pot
2023.12 - 2024.06
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Collaborated with team members to maintain cleanliness and organization of front-of-house areas.
- Consistently delivered elevated guest experiences.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sales Associate
Michie Tavern
2022.12 - 2023.12
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately, ensuring smooth checkout operations.
- Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
- Implemented visual merchandising strategies that increased product visibility and customer engagement.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Lifeguard
Lake Mont. Owners Association/Troon
2021.04 - 2023.09
- Enforced pool rules to maintain a safe environment for all visitors.
- Maintained cleanliness of facilities, ensuring proper sanitation of pool areas.
- Improved swimmer compliance with safety practices through engaging educational talks.
- Improved visitor satisfaction by promptly addressing concerns and providing helpful information.
- Monitored water conditions to provide timely warnings about potential hazards.
- Prevented accidents through regular equipment inspections and maintenance.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Cashier/Barista Manager
Amo Gelato Cafe
2020.10 - 2023.09
- Processed transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and handled daily reconciliations.
- Monitored inventory levels and assisted with restocking supplies as needed.
- Assisted in managing store promotions, ensuring proper signage and displays were set up correctly.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Arts - Photo/Film
Virginia Commonwealth University
Richmond, VA2028-05
High School Diploma -
Fluvanna County High School
Palmyra, VA2024-05
Skills
- Customer service
- First aid and CPR
- Multitasking proficiency
- Effective time management
- Photo/Video editing
- Teamwork and collaboration
- POS systems proficiency
Certification
- First Aid/CPR Certified
Timeline
Host
The Melting Pot
2023.12 - 2024.06
Lifeguard
Onesty Aquatic Center
2023.04 - 2025.09
Sales Associate
Michie Tavern
2022.12 - 2023.12
Lifeguard
Lake Mont. Owners Association/Troon
2021.04 - 2023.09
Cashier/Barista Manager
Amo Gelato Cafe
2020.10 - 2023.09
Bachelor of Arts - Photo/Film
Virginia Commonwealth University
High School Diploma -
Fluvanna County High School