Julia Tometich
Hudson,WI
Summary
Entrepreneurial student worker with demonstrated ability to balance customer service with organizational and effective inter/intrapersonal interactions to deliver customer satisfaction. Adeptly applies professional work experience utilizing effective communication and problem solving skills. Successfully works as part of a team to reach personal and business goals. Articulate, honest, and results-oriented, with a passion for building relationships and efficiency in order to cultivate workplace success.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Walgreens
Hudson , WI
08.2023 - Current
- Extraordinary Customer Care: Elevated customer experience by applying the Walgreen's brand of customer service with a focus on how to engage customers with diverse backgrounds and experiences. Assisted customers in finding products or alternatives, alongside coupons and deals. Took initiative to learn about customer needs for over the counter medicine in order to provide recommendations.
- Responsible for managing front end and third party transactions in excess of $10,000 per shift. Multitasked between front end cashier/customer service, floor work, and photo departments. Provided money through different bank tenders such as Western Union, Chime, Cash App, Door Dash, etc. Checked in/out FedEx drop offs and pick ups.
- Operated photo printing and projects department: Duties included processing and creating regular prints, canvases, documents, and specialty projects. Assisted customers on Kiosk machine. Took and edited passport photos in correspondence with government guidelines. Placed orders to develop film.
- Ensured compliance to Walgreen's policies and procedures: Took professional online e-learnings in compliance with company policy and human resources. Verified that customers were of legal age to purchase tobacco products. Enforced store policies regarding returns, refunds, exchanges. Took inventory outdates to ensure our products meet guidelines and are not expired. Maintained cleanliness of store by straightening, vacuuming, taking trash to the compactor, and cleaning bathrooms.
- Trained and onboarded new hires in accordance with Walgreen's policies.
Employee
Angels Pet Worlds
Hudson, WI
08.2022 - 03.2023
- Organized product and promotional displays: Responsible for increasing store revenue by designing and organizing shelf display for preferred products. Straightened, organized, and maintained cleanliness of store, cleaning after each pet wash or accident.
- Training and onboarding: Responsible for the training and onboarding of new hires across a range of job duties (stocking, animal and store care chores, front end and back end duties)
- Customer Service: Assisted customers with product recommendations while ensuring a positive customer experience from the time customers entered until they completing their transaction.
- Applied strong problem-solving skills: Resolved issues efficiently and effectively to help customers.
- Followed Angel's Store Employee Guidelines: Ensured safety standards were met while using chemical cleaners or handling animals.
Education
High School Diploma -
Hudson High School
Hudson, WI05-2024
Skills
- Professional communication style with excellent inter and intrapersonal skills
- Skilled in social media and Instagram business/creator accounts
- Strong organizational and time management skills
- Attention to detail
- Quick thinker who takes initiative
- Strong leadership skills
- Adaptable and flexible
- Honest and trustworthy
- Managing money and front end transactions
- Efficient in Google software apps
Activities and Honors
- National Honors Society Member (NHS) putting in over the required 80 points of community service.
- National Honors Society of High School Scholars (NSHSS)
- Stage Manager and Backstage Crew member for high school musicals and plays.
- Awarded silver medallion, four academic pins, and 3.8 GPA.
- Church Group attendant at St. Bridget's K-12 (11th grade put in over 30hrs of community service for confirmation).
- Led elementary level church groups during summer camp.
- ServSafe certified.
- Starting handmade jewelry business (Jewlfunky) on social media.
References
- Jaysen Gates (Lead Walgreens Manager):
Contact # 262-748-9665
- Cheryl Militano (National Honors Society Coordinator):
Contact # 651-815-9734
- Diane Wengelski (St. Bridget's Church Group Lead):
Contact # 612-532-2269
Timeline
Customer Service Associate
Walgreens
08.2023 - Current
Employee
Angels Pet Worlds
08.2022 - 03.2023
High School Diploma -
Hudson High School