Julia Vaughn
Atlanta,GA
Summary
A detail oriented individual specializing in customer service.
Overview
30
30
years of professional experience
Work History
Customer Service Supervisor
Hallmark Aviation services for Lufthansa
Atlanta, GA
07.2022 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Conducted departure and arrivals briefings
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Trained and developed new hires to drive efficient performance optimization strategies from day one.
Customer Service Agent
Hallmark Aviation Services for Lufthansa
Atlanta, GA
07.2019 - 07.2022
- Verified travel documents (Passports, Visas, etc.) and processed payment methods.
- Baggage Handling.
- Provided boarding instructions.
- Gate Coordination.
- Operated Altea systems for airline procedures.
Dental Assistant
Dr. Volker Stolzner
Kassel, Germany
08.1994 - 05.2000
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Certified Dental Assistant - Dental Assisting
Willy Brandt Shule
Kassel, Germany08-1997
High School Diploma -
Heinrich-Shuetz-Shule
Kassel, Germany 07-1993
Skills
- Administrative and Office Support
- Altea
- Cultural Awareness
- Calm & Professional under pressure
- Customer Care
- Customer Service
- Baggage Handling
- Fluent in German
Languages
German
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Supervisor
Hallmark Aviation services for Lufthansa
07.2022 - Current
Customer Service Agent
Hallmark Aviation Services for Lufthansa
07.2019 - 07.2022
Dental Assistant
Dr. Volker Stolzner
08.1994 - 05.2000
Certified Dental Assistant - Dental Assisting
Willy Brandt Shule
High School Diploma -
Heinrich-Shuetz-Shule
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