Customer Service Supervisor
Hallmark Aviation services for Lufthansa
Atlanta, GA
07.2022 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Conducted departure and arrivals briefings
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Trained and developed new hires to drive efficient performance optimization strategies from day one.