Julia Vaughn
Atlanta,GA
Summary
A detail oriented individual specializing in customer service.
Overview
30
30
years of professional experience
Work History
Customer Service Supervisor
Hallmark Aviation services for Lufthansa
Atlanta , GA
2022.07 - Current
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Conducted departure and arrivals briefings
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Implemented and enforced safety policies and procedures, confirming compliance with regulations.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Trained and developed new hires to drive efficient performance optimization strategies from day one.
Customer Service Agent
Hallmark Aviation Services for Lufthansa
Atlanta , GA
2019.07 - 2022.07
- Verified travel documents (Passports, Visas, etc.) and processed payment methods.
- Baggage Handling.
- Provided boarding instructions.
- Gate Coordination.
- Operated Altea systems for airline procedures.
Dental Assistant
Dr. Volker Stolzner
Kassel , Germany
1994.08 - 2000.05
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 10 procedures daily.
- Documented patient dental health information, medical history, and vital signs for future reference.
Education
Certified Dental Assistant - Dental Assisting
Willy Brandt Shule
Kassel, Germany1997-08
High School Diploma -
Heinrich-Shuetz-Shule
Kassel, Germany 1993-07
Skills
- Administrative and Office Support
- Altea
- Cultural Awareness
- Calm & Professional under pressure
- Customer Care
- Customer Service
- Baggage Handling
- Fluent in German
Languages
German
Native/ Bilingual
English
Native/ Bilingual
Timeline
Customer Service Supervisor
Hallmark Aviation services for Lufthansa
2022.07 - Current
Customer Service Agent
Hallmark Aviation Services for Lufthansa
2019.07 - 2022.07
Dental Assistant
Dr. Volker Stolzner
1994.08 - 2000.05
Certified Dental Assistant - Dental Assisting
Willy Brandt Shule
High School Diploma -
Heinrich-Shuetz-Shule
Similar Profiles
Nanette GilbertNanette Gilbert
Customer Service Agent at Hallmark Aviation Services/Lufthansa and Swiss InternationalCustomer Service Agent at Hallmark Aviation Services/Lufthansa and Swiss International
Expedito Jr. AmperExpedito Jr. Amper
CUSTOMER SERVICES REPRESENTATIVE at Hallmark Aviation Services For Emirates AirlinesCUSTOMER SERVICES REPRESENTATIVE at Hallmark Aviation Services For Emirates Airlines
ADRIANA SALDANAADRIANA SALDANA
Flight Operations Agent at Hallmark Aviation ServicesFlight Operations Agent at Hallmark Aviation Services