Julia Ward
Waukegan,IL
Summary
My background includes work in restaurants, retail, health care, and sales. I believe these most encompass customer service, which has always been my ultimate goal: service and satisfaction. I have always been collaborative with management staff and co-workers to improve business. I consider myself multi-talented and eager to learn.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Buffalo Wild Wings
11.2023 - Current
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bartender/Server
MERIT CLUB
08.2022 - 10.2023
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Bartender/Server
PIRATES COVE RESORT & MARINA
02.2022 - 05.2022
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Helped management plan and serve bar menu exceeding customer expectations.
COVID-19 Swabber
NORTHSHORE CLINICAL LABS
11.2021 - 01.2022
- Responsible for providing support to ensure the efficient operations of testing sites
- Support patients through Rapid Antigen Testing and PCR swabbing
- Working with a team as well as independently
- Collect information from patients and answer back to the lab to get their results in a timely matter.
Bartender/Server
JESSE OAKS FOOD AND DRINK
06.2020 - 10.2021
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Supervise the work of bar staff and other bartenders
- Check identification of customers to verify age requirements for purchase of alcohol
- Clean glasses, utensils, and bar equipment
- Balance cash receipts.
Bartender
BUFFALO WILD WINGS
10.2020 - 07.2021
- Balance cash receipts
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws
- Serve wine, and bottled or draft beer
- Take beverage orders from serving staff or directly from patrons
- Clean bars, work areas, and tables
- Plan, organize, and control the operations of a cocktail lounge or bar
- Supervise the work of bar staff and other bartenders
- Collect money for drinks served.
Sales/Product Specialist
NAPLETON TOYOTA OF BROOKFIELD
09.2018 - 07.2020
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Compute sales prices, total purchases and receive and process cash or credit payment
- Prepare sales slips or sales contracts
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Demonstrate use or operation of merchandise
- Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
Server
OLIVE GARDEN
03.2019 - 10.2019
- Take orders from patrons for food or beverages
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Inform customers of daily specials
- Stock service areas with supplies such as coffee, food, tableware, and linens.
Physical Therapy Rehabilitation Technition
ILLINOIS BONE AND JOINT
02.2016 - 04.2019
- Observe patients' attendance, progress, attitudes, and accomplishments and record and maintain information in client records
- Perform clerical, administrative, and secretarial duties, such as answering phones, restocking and ordering supplies, filling out paperwork, and scheduling appointments
- Encourage patients and attend to their physical needs to facilitate the attainment of therapeutic goals
- Report to supervisors or therapists, verbally or in writing, on patients' progress, attitudes, attendance, and accomplishments.
Education
No Degree - Exercise Science
Indiana University Bloomington
Bloomington, INAssociate of Arts - Economics
College of Lake County
Grayslake, IL05.2029
High School Diploma -
Warren Township High School
Gurnee, IL05.2017
Skills
- Execute work in Microsoft Word, Excel and Powerpoint
- Sales expertise
- Exceptional customer service
- Upselling and Cross Selling
- Cash Handling
- Client Account Management
- Team Leadership
Certification
Bartender License
Timeline
Server/Bartender
Buffalo Wild Wings
11.2023 - Current
Bartender/Server
MERIT CLUB
08.2022 - 10.2023
Bartender/Server
PIRATES COVE RESORT & MARINA
02.2022 - 05.2022
COVID-19 Swabber
NORTHSHORE CLINICAL LABS
11.2021 - 01.2022
Bartender
BUFFALO WILD WINGS
10.2020 - 07.2021
Bartender/Server
JESSE OAKS FOOD AND DRINK
06.2020 - 10.2021
Server
OLIVE GARDEN
03.2019 - 10.2019
Sales/Product Specialist
NAPLETON TOYOTA OF BROOKFIELD
09.2018 - 07.2020
Physical Therapy Rehabilitation Technition
ILLINOIS BONE AND JOINT
02.2016 - 04.2019
No Degree - Exercise Science
Indiana University Bloomington
Associate of Arts - Economics
College of Lake County
High School Diploma -
Warren Township High School