Julia Warden
Fox Lake,IL
Summary
Results-driven professional with extensive experience in the bar industry. Skilled in team training, inventory management, and conflict resolution, consistently fostering a positive work environment and enhancing service delivery.
Overview
9
9
years of professional experience
Work History
Bartender
Pug Mahones
Fox Lake, IL
03.2022 - Current
- Trained and mentored new bartenders on beverage preparation and customer service standards.
- Managed inventory levels, placing orders to maintain stock of high-demand ingredients.
- Implemented efficient workflow processes to enhance speed of service during peak hours.
- Resolved customer complaints effectively, boosting customer satisfaction and retention rates.
- Ensured compliance with health regulations and safety standards throughout bar operations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Streamlined operational processes to enhance team productivity and efficiency.
Assistant Manager
Ala Carte Entertainment
Hoffman Estates, IL
06.2017 - 01.2022
- Led team in executing daily operational plans and optimizing workflow efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed training programs to enhance team performance and customer service skills.
- Implemented inventory management systems to streamline supply ordering processes.
- Enhanced internal communication protocols to improve collaboration among departments.
Manager
Dockers Restaurant
Fox Lake
04.2018 - 09.2020
- Conducted regular performance evaluations to identify areas for improvement and growth.
- Fostered a collaborative work environment, encouraging open communication among team members.
- Led initiatives to enhance customer satisfaction through improved service delivery practices.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Johnsburg High School
Johnsburg, ILBachelor of Arts - Business Administration
UW Parkside
Kenosha05-2027
Associate of Science - Biology
College Of Lake County
Grayslake05-2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Cleanliness and hygiene
- Payment processing
- Handling difficult customers
- Professional appearance
- Team training and development
- Inventory
- Patience and tolerance
- Memory retention
- Suggestive selling
Accomplishments
- Improved team productivity with morale-boosting incentives.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of up to 15 staff members.
Languages
English
Native or Bilingual
Timeline
Bartender
Pug Mahones
03.2022 - Current
Manager
Dockers Restaurant
04.2018 - 09.2020
Assistant Manager
Ala Carte Entertainment
06.2017 - 01.2022
High School Diploma -
Johnsburg High School
Bachelor of Arts - Business Administration
UW Parkside
Associate of Science - Biology
College Of Lake County