JULIA WAYNE
Charlottesville,VA
Summary
I am a hard working, diligent and organized person. I enjoy working with people and am very outgoing. I am a quick learner, enthusiastic and eager to learn and am a team player.
Experienced with creating positive guest interactions and maintaining welcoming environment. Utilizes effective communication and problem-solving skills to handle guest inquiries and issues. Track record of ensuring high levels of customer satisfaction and seamless daily operations.
Overview
2
2
years of professional experience
Work History
Register/Front of House Employee
Ivy Provisions
08.2022 - 02.2023
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
Sales Associate
Laguna Surf & Sport
07.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Processed product returns and assisted customers with other selections
Front Desk Associate
Hot Yoga
10.2020 - 01.2021
- Welcomed customers with friendly greeting
- Helped sign in clients and register new customers
- Answered calls
- Charged membership and class fees
- Handled mat rentals and clothing sales
- Helped clean studio after class
- Laundry
Education
High School -
Western Albemarle High School
Crozet, VAUndergraduate - Psychology Major, Business Minor
Florida State University
Tallahassee, FLSkills
- Registration Processing
- Verbal and Written Communication
- Customer Service
- Folding Clothes
- Stockroom Organizing
- Credit and Cash Transactions
- Answering Customer Questions
- Strong work ethic
- Team player attitude
- Problem-solving
- Phone etiquette
- First aid training
Affiliations
- Member of Sigma Delta Tau, Beta Lambda Chapter at Florida State University
Timeline
Register/Front of House Employee
Ivy Provisions
08.2022 - 02.2023
Sales Associate
Laguna Surf & Sport
07.2021 - 08.2021
Front Desk Associate
Hot Yoga
10.2020 - 01.2021
Undergraduate - Psychology Major, Business Minor
Florida State University
High School -
Western Albemarle High School