Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Julia Wedge

Abington,MA

Summary

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, attention to detail, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress

Cheesecake Factory Inc
04.2023 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Cashier

Trucchi's Supermarkets
10.2020 - 07.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.

Waitress

Linden Ponds
01.2019 - 11.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Bachelor of Science - Management Information Systems

Stonehill College
South Easton, MA
05-2026

Skills

  • Customer service
  • Strong multitasking
  • Service prioritization
  • Team collaboration
  • Memory retention
  • Attention to detail
  • Decision-making
  • Complex Problem-solving

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.
  • First Aid Certification - American Red Cross.
  • Excel Proficient Certification - Stonehill College.
  • Marketing Principles Simternship - Stonehill College.

Timeline

Waitress

Cheesecake Factory Inc
04.2023 - Current

Cashier

Trucchi's Supermarkets
10.2020 - 07.2023

Waitress

Linden Ponds
01.2019 - 11.2019
  • ServSafe Alcohol Certification - National Restaurant Association.
  • First Aid Certification - American Red Cross.
  • Excel Proficient Certification - Stonehill College.
  • Marketing Principles Simternship - Stonehill College.

Bachelor of Science - Management Information Systems

Stonehill College
Julia Wedge