Julia Wedge
Abington,MA
Summary
Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, attention to detail, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Cheesecake Factory Inc
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cashier
Trucchi's Supermarkets
10.2020 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Waitress
Linden Ponds
01.2019 - 11.2019
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Science - Management Information Systems
Stonehill College
South Easton, MA05-2026
Skills
- Customer service
- Strong multitasking
- Service prioritization
- Team collaboration
- Memory retention
- Attention to detail
- Decision-making
- Complex Problem-solving
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
- Excel Proficient Certification - Stonehill College.
- Marketing Principles Simternship - Stonehill College.
Timeline
Waitress
Cheesecake Factory Inc
04.2023 - Current
Cashier
Trucchi's Supermarkets
10.2020 - 07.2023
Waitress
Linden Ponds
01.2019 - 11.2019
- ServSafe Alcohol Certification - National Restaurant Association.
- First Aid Certification - American Red Cross.
- Excel Proficient Certification - Stonehill College.
- Marketing Principles Simternship - Stonehill College.
Bachelor of Science - Management Information Systems
Stonehill College
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