Julia Wilcox

Worked up to General Manager of Tavolata Stone Way from my start as a bartender 8 years ago. As GM, I was responsible for hiring, training and keeping staff on track with sales and promotions. Administrative duties included scheduling, inventory control, responding to guest reviews through online platforms, phone calls and emails, organizing private events and special feature dinners, editing online and paper menus daily, maintaining facilities and making adjustments in each area to achieve budget goals.
Worked directly with the Vice President of Tavolata, Michael Pagana, to achieve timeline and budget goals.
Participated in opening 4 restaurants, eventually becoming a key player in final stages of buildout and lead staff trainer.
Acute knowledge of almost every ESR property having participated in service and providing hospitality as a Supervisor, server, bartender or lead staff trainer

• Dynamic role in opening what is formally known as Key Arena for Suites Coordination Team.
• Developed office structure, itinerary and processes for 59 suite holders to coordinate catering for elite suites clients.
• Created comprehensive client data sheets and event punch lists.
• Responsible for researching and reconciling billing issues and disputed charges.
• Charged with securing credit card authorizations on file and monitoring usage.
• Followed up with clients to ensure satisfaction.

• Upheld standards and expectations of working for one of the top 5 restaurants and best new chefs, Zoi Antonitsas, of 2015.
• Attended to high end clientele with discretion.
• Orchestrated numerous social functions, including private parties, weddings and other exclusive dining experiences.
• Operated efficiently in high-volume setting to prepare and serve an unfathomable number of drinks per hour.
• Implemented drink prep procedures that significantly reduced product waste.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.