Julia Yohe
New Bloomfield,PA
Summary
Dynamic manager with proven success at Duncannon American Legion Post 340, enhancing community engagement and driving membership growth. Skilled in financial management and conflict resolution, I fostered a collaborative team environment, achieving departmental goals and improving customer satisfaction through effective communication and strategic planning.
Overview
20
20
years of professional experience
Work History
Manager
Duncannon American Legion Post 340
Duncannon
12.2012 - Current
- Managed daily operational activities to maintain compliance with established organizational standards and regulations.
- Developed and implemented strategic plans to enhance community engagement and membership growth.
- Coordinated events, managing logistics and volunteer assignments for successful execution.
- Trained and mentored staff, fostering a collaborative environment to improve performance.
- Managed budgets, ensuring financial accuracy and adherence to fiscal policies.
- Led fundraising efforts, driving revenue generation through innovative campaigns and activities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Office Assistant
Noakers Autobody
Duncannon, PA
08.2006 - 09.2012
- Managed daily office operations, ensuring efficient workflow and communication across departments.
- Coordinated scheduling for appointments and repair services, optimizing resource allocation.
- Assisted in maintaining inventory of office supplies and tools, facilitating timely reordering processes.
- Implemented filing system improvements, enhancing document retrieval efficiency and accuracy.
Education
High School Diploma -
Susquenita
Duncannon, PA06.1994
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Documentation and reporting
Relationship building
Operations management
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Staff development
Shift scheduling
Policy implementation
Conflict resolution
Schedule preparation
Workforce management
Performance evaluations
Business administration
Product management
Financial management
Clear communication
Employee onboarding
Coaching and mentoring
Work prioritization
Inventory management
Recruiting and interviewing
Vendor management
Financial records oversight
Cross-functional team management
Disciplinary techniques
Computer skills
Effective communication
Problem resolution
Positive attitude
Adaptability and flexibility
Attention to detail
Multitasking
Problem-solving
Excellent communication
Organizational skills
Team development
Hiring and training
Managing operations and efficiency
Customer relationship management
Training and development
Staff training
Employee coaching and mentoring
Scheduling and coordinating
Professional and courteous
Negotiation and conflict resolution
MS office
Good judgment
Active listening
Interpersonal relations
Schedule management
Employee development
Problem-solving aptitude
Timeline
Manager
Duncannon American Legion Post 340
12.2012 - Current
Office Assistant
Noakers Autobody
08.2006 - 09.2012
High School Diploma -
Susquenita