Julia Elizabeth Lopez
West Valley City
Summary
Dynamic Customer Service Representative with proven expertise at GXO, enhancing customer satisfaction through effective problem-solving and team leadership. Skilled in order tracking and inventory management, I have successfully resolved complex issues, trained new hires, and utilized software to streamline operations, consistently delivering exceptional service and support.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
GXO
West Valley City
03.2016 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- I have also worked as a Receiver, Order Prep, Inventory Control, Pit Trainer for New Hires, Picking with the RF Scanner, and Outbound.
- I know how to operate a cherry picker, stand-up reach, forklift, and the walkie rider.
- I have done Management Training Courses and I have experience as a Team Lead
Education
High School Diploma -
Granite Peaks
Salt Lake City, UT05-2010
Skills
- Customer service
- Order tracking
- Inventory management
- Software utilization
- Team leadership
- Problem solving
- Data entry
- Training and development
- Multitasking capacity
- Problem-solving abilities
- Customer service excellence
Timeline
Customer Service Representative
GXO
03.2016 - Current
High School Diploma -
Granite Peaks
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