Julia Martinez
Rio Rancho,NM
Summary
Reputable customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Collaborative team player with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Sterile Processing Technician
UC Health
11.2024 - 03.2025
- Operated sterilization equipment to ensure compliance with safety and quality standards.
- Assisted in the assembly and disassembly of surgical instruments for efficient processing.
- Maintained inventory of sterile supplies, ensuring availability for surgical procedures.
- Collaborated with surgical teams to prioritize instrument needs during procedures.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Adapted quickly to changing priorities in a fast-paced healthcare environment.
Insurance Claims Adjuster
Farmers Insurance Agency
01.2023 - 05.2023
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented all investigation activity and presented reports to management.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Answered customer questions regarding deductibles
- Conducted day-to-day administrative tasks to maintain information files and process paperwork
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors
- Prepared summaries of damage, payments, and policy coverage
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims
Financial Services Representative
Bank of America
01.2019 - 04.2022
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Implemented cutting-edge financial strategies to grow and develop long-lasting, value-based client relationships.
- Offered sound financial recommendations to promote financial security, moving clients to take action.
- Processed cash, check and credit card payment transactions.
- Provided clients with information on bank accounts, institutional policies, financial products and related services.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Performed required calculations and compiled and sorted documents.
- Responded to back to back basic inquires per day regarding procedures, policies, check verification, deposits, stop payments, balances and lost and stolen credit cards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
Education
High School Diploma -
Rio Rancho High School
Rio Rancho, NM05.2017
Skills
- Active Listening
- Problem Resolution
- Teamwork and Collaboration
- Account Maintenance
- Customer Service
- Documentation
- Data Verification
- Complex Problem Solving
- Relationship Building
- POS System Operations
- Claims Processing
- Product Knowledge
- Computer Skills
- Task Prioritization
- Instrument sterilization
- Inventory rotation
References
BIANCA TORRES-BC/BS (505)241-9030
LEILA FERRELL BANK OF AMERICA (970)570-3251
Timeline
Sterile Processing Technician
UC Health
11.2024 - 03.2025
Insurance Claims Adjuster
Farmers Insurance Agency
01.2023 - 05.2023
Financial Services Representative
Bank of America
01.2019 - 04.2022
High School Diploma -
Rio Rancho High School