Julian Alcala
Joliet,US
Summary
Experienced Customer Service Representative with 2+ years of success in improving customer satisfaction and optimizing order processes. Skilled in bilingual communication, resolving issues efficiently, and managing inventory systems. Dedicated to building lasting customer relationships and ensuring high-quality service through attention to detail and a commitment to excellence in both customer support and quality control. Also experienced as a delivery driver, with a strong background in product placement, shelf organization, and maintaining inventory accuracy in fast-paced retail environments.
Overview
4
4
years of professional experience
Work History
Sales Associate, Repair and tool technician
The Home Depot
Shorewood, IL
08.2023 - Current
- Improved visual appeal.
- Ensured 100% stock accuracy.
- Identified defective products.
- Managed seasonal and promotional changes.
- Taught best practices for unloading inventory.
- Conducted regular engine performance testing.
- Trained new hires on hands-on mechanical techniques.
- Maintained a personalized maintenance schedule.
- Collaborated with parts suppliers.
- Maintained a busy workshop environment.
- Provided onsite engine inspections.
Delivery Driver
Walmart Supercenter
Shorewood, IL
01.2022 - 08.2023
- Loaded and unloaded packages safely, adhering to company safety protocols.
- Navigated delivery routes efficiently to meet customer expectations and timelines.
- Maintained accurate delivery records using handheld devices for tracking shipments.
- Followed established procedures for sorting and organizing packages for delivery.
- Conducted routine vehicle inspections to ensure safe operation during deliveries.
- Delivered packages to customer doorsteps and business offices.
Inventory Specialist
Walgreens
Shorewood, IL
10.2022 - 01.2023
- Implemented clear labeling systems.
- Increased fulfillment speed.
- Implemented best practices.
- Implemented stock verification checks.
- Improved department workflow efficiency.
- Ensured accurate records.
- Ensured stock readiness.
- Optimized space utilization.
Education
High School -
Minooka Central Community High School
Minooka, ILAssociate of Arts - Finance
Joliet Junior College
Joliet, IL05-2027
Skills
- Material handling efficiency
- Shipment tracking and reporting
- Forklift operation expertise
- Order fulfillment accuracy
- Team coordination for daily operations
- Heavy Equipment Operations
- Data-driven inventory adjustments
- Dependable and reliable
- Safety audits and protocols
- Inventory Management
- Bilingual
- GPS and route planning
Timeline
Sales Associate, Repair and tool technician
The Home Depot
08.2023 - Current
Inventory Specialist
Walgreens
10.2022 - 01.2023
Delivery Driver
Walmart Supercenter
01.2022 - 08.2023
High School -
Minooka Central Community High School
Associate of Arts - Finance
Joliet Junior College