Julian Alvarado
Senior Relationships Manager
El Paso,TX
Summary
Driven Sales Associate with excellent client relationship-building skills and proven success in leadership roles. Expert in product knowledge, extensive training in lab and clinical field and extremely prolific in eye glasses sales and services. Great attention to detail and dedication to increasing personal and company revenues.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Senior Relationship Manager
Stanton Optical
El Paso, Tx
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Sales Consultant
Stanton Optical
El Paso, TX
12.2020 - 08.2022
- Conducted face-to-face sales with patients advising them what the best option would be for them while maximizing sale potential.
- Created detailed sales presentations to communicate product features and benefits.
- Maintained sense of urgency in answering customer questions and requests.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Sales Manager
Verlander Enterprices
El Paso, TX
03.2016 - 12.2020
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Communicated product quality and market comparisons by creating sales presentations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Server
Village Inn
El Paso, TX
08.2012 - 03.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Bachelor of Arts - Economics
The University of Texas At El Paso
El Paso, TX 08.2017 - 08.2021
Skills
Product and service knowledge
Certification
CSP - Certified Sales Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programs401k matchStock Options / Equity / Profit SharingTimeline
Senior Relationship Manager
Stanton Optical
08.2022 - Current
Sales Driven Presentation Course Certification
03-2022
Leadership and Interpersonal Development Certification
08-2021
Persuasive Communication Training Certification
06-2021
Sales Consultant
Stanton Optical
12.2020 - 08.2022
CSP - Certified Sales Professional
01-2020
Bachelor of Arts - Economics
The University of Texas At El Paso
08.2017 - 08.2021
Sales Manager
Verlander Enterprices
03.2016 - 12.2020
Server
Village Inn
08.2012 - 03.2016
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