Julian Andres
Las Vegas
Summary
Dedicated customer service representative skilled in problem resolution, conflict resolution, and critical thinking. Proven ability to manage high-stress situations while ensuring customer satisfaction. And willing to help passengers who are seeking for Spanish speakers as Im bilingual and know english and spainsh.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
Las Vegas, NV
06.2023 - Current
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Managed flight bookings and ticket changes efficiently using reservation systems.
- Provided detailed information on travel policies and procedures to customers.
- Collaborated with team members to enhance service delivery and operational efficiency.
- Escalated complex issues to appropriate departments for timely resolution.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
El Pollo Loco
Las Vegas, NV
11.2021 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
- Managed cash drawer, ensuring balanced transactions at the end of shifts.
- Resolved customer inquiries and concerns promptly, fostering positive relationships.
- Greeted customers entering store and responded promptly to customer needs.
Tile Setter
Cloud Carpet
Las Vegas, NV
08.2022 - 01.2023
- Installed various tile types, ensuring precision and quality in alignment and finish.
- Collaborated with project managers to assess job requirements and material needs.
- Operated cutting tools and equipment for accurate tile sizing and shaping.
- Assisted in training new team members on installation techniques and safety protocols.
Education
High School Diploma -
Durango
Las Vegas, NV05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Conflict resolution
- Customer satisfaction measurement
Accomplishments
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Top Tier Recognition
In 2025 I was recognize as Delta top 10% Above Wing Customer Experience Agent . This reward recognize the top Delta customer service Agent thanking them for making each customer feel welcome and always having a smile on their Face while helping the customer giving them the best Experience and feeling welcome to the airline.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Delta Air Lines, Inc
06.2023 - Current
Tile Setter
Cloud Carpet
08.2022 - 01.2023
Cashier
El Pollo Loco
11.2021 - 04.2023
High School Diploma -
Durango