Dynamic professional with experience in customer service and education. Recognized for adaptability and attention to detail, effectively resolving challenges and enhancing guest experiences. Committed to leveraging leadership skills to drive operational excellence.
Authentically greet all guests to create a welcoming experience, while maintaining a clean, clutter-free work area by gathering abandoned items, baskets, and hangers, and ensuring supplies are stocked during open hours, while remaining available to assist.
Utilized diverse instructional strategies including cooperative learning, hands-on activities, and technology integration to enhance student engagement and comprehension, while differentiating instruction to support varying academic levels and learning disabilities. Additionally, I analyzed assessment data to tailor instruction and collaborated with colleagues to design units that integrated multiple subjects into cohesive lessons.
I assisted in managing daily operations to ensure an efficient workflow, resolved customer complaints to maintain high levels of service, assumed full managerial responsibilities in the manager’s absence, and created as well as conducted training sessions for new hires on company policies and procedures.
I accurately and efficiently processed customer transactions, including cash, credit, and electronic payments, while providing exceptional service by greeting customers warmly and addressing inquiries. I also managed high-volume checkout lanes during peak hours with speed and precision, demonstrating strong attention to detail in handling complex, multi-method transactions.
Crescent Hills Video Game
Developed this video game with peers; released on the public gaming platform Roblox.com in July 2024. The game is a simulation which features farming and monster fighting.
Knights of Columbus—4th Degree Knight and Honor Guard
Assist with charity work to raise and donate money for various causes. Upon request and in full uniform, perform ceremonial duties which include escorting the bishop at masses, guarding a casket at wakes, and escorting the casket for burial.