Julian Canuso
Philadelphia,PA
Summary
Customer-focused leader with a proven track record of driving results in a variety of competitive settings. Dynamic and successful at implementing selling strategies in busy environments. Dedicated to improving the level of customer service in each role and developing team members.
Overview
3
3
years of professional experience
Work History
Department Manager | Kid's World & Active
Nordstrom
King of Prussia, PA
07.2022 - Current
- In 2023, my department ranked 2nd in the company for Infant Gear (percent-to-increase sales volume)
- Lead and managed a team of 20 employees across 3 departments, ensuring that all tasks are completed efficiently and on time.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Department Manager | Women's & Men's Shoes
Nordstrom
Newark, DE
01.2022 - 07.2022
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Handled shift overstock, restocking and inventory control.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
Assistant Department Manager | Shoes
Nordstrom
King of Prussia, PA
11.2020 - 01.2022
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Developed strategies to improve customer service, performance, and productivity.
Education
Bachelor of Arts - Communications
Villanova University
Villanova, PA01-2019
Skills
- Sales Expertise
- Relationship Building and Management
- Performance Management
- Problem-Solving
- Personnel Training and Development
- Customer Service
- Sales Reporting
Accomplishments
- Nordstrom ICON Award Winner (2020)
- Nordstrom Q2 Cash Call (2022)
- Nordstrom Q3 Cash Call (2023)
Timeline
Department Manager | Kid's World & Active
Nordstrom
07.2022 - Current
Department Manager | Women's & Men's Shoes
Nordstrom
01.2022 - 07.2022
Assistant Department Manager | Shoes
Nordstrom
11.2020 - 01.2022
Bachelor of Arts - Communications
Villanova University