Julian Contreras
Murfreesboro
Summary
As a results-driven professional with a strong background in picking operations, I have demonstrated an innate ability to navigate and solve complex problems. My adeptness at fostering a friendly and collaborative work environment, exceptional social skills, and bilingual proficiency make me an ideal candidate for any team. Currently serving as a Problem-Solve Process Assistant, I excel in deep-diving into intricate operational process paths and consistently delivering effective solutions. My proven track record and expertise in this area make me a valuable asset to any organization striving to drive operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Problem-Solver Process Assistant
Amazon
Antioch, TN
10.2023 - Current
- Developed and implemented a comprehensive and optimized problem-solving workflow designed to address challenges faced by warehouse associates. This initiative significantly streamlined operational processes, improving productivity and reducing downtime.
- Created detailed documentation outlining the newly implemented workflow, ensuring clarity and accessibility for associates, thus facilitating a more efficient problem-solving approach.
- Played a pivotal role in supporting associates and site leaders in resolving intricate issues encountered during daily operations.
- Fostered a collaborative environment by offering consistent and reliable assistance, contributing to a positive workplace culture, and reinforcing a proactive problem-solving mindset.
- Managed and successfully resolved customer tickets, demonstrating a commitment to delivering exceptional service and ensuring high customer satisfaction.
- Supported and meticulously documented two site-wide audits, actively participating in reviewing and analyzing inventory processes, resulting in an XX% inventory accuracy rate, highlighting a dedication to maintaining high standards in inventory management and quality control practices.
Pick Problem Solver
Amazon
Antioch, TN
02.2023 - 10.2023
- Recognized for exceptional performance and selected as a Learning Ambassador after only 3 months as an associate at RAD1. Demonstrated a quick grasp of processes and a commitment to continuous learning.
- Collaborated closely with the leadership of the pick department to prioritize past-due and high-risk orders. Played a key role in ensuring timely fulfillment and maintaining a high level of customer satisfaction.
- Took ownership of picking escalations, partnering with the ship team to ensure customer Next Business Day (NBD) commitments were met. Proactively addressed challenges to maintain efficient order fulfillment processes.
- Trained and mentored a team of 4 associates in the pick process, developing comprehensive guides to explain each step. Ensured a thorough understanding of the new system, contributing to increased efficiency and accuracy in the pick process.
- Led the department in problem-solving initiatives during ERP conversion, resulting in a 100% reduction in unpickable backlog in RAD's queue within one week. Demonstrated strong leadership and analytical skills to address challenges effectively.
Picker
Amazon
Mount Juliet
02.2022 - 02.2023
- Picked 5000+ units in one day, keeping my personal rate 40% over the normal rate and being selected picker of the month twice.
- Assisted with other warehouse duties as needed
- Communicated with warehouse staff and supervisors to ensure orders were filled correctly
Education
High School Diploma -
Blackman High School
Murfreesboro, TN05.2022
Skills
- Critical Thinking
- Process Optimization
- Problem Solving
- Microsoft Office
- Data Analysis
Certification
Foundations: Data, Data, Everywhere
Ask Questions to Make Data-Driven Decisions
Create a Profile and Network on LinkedIn
Prepare Data for Exploration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Problem-Solver Process Assistant
Amazon
10.2023 - Current
Pick Problem Solver
Amazon
02.2023 - 10.2023
Picker
Amazon
02.2022 - 02.2023
High School Diploma -
Blackman High School