JULIAN GALLEGO RAMIREZ
Passaic,New Jersey
Summary
Results-driven Psychologist offering 6 years in achieving positive human resources results for diferents companies. Articulate negotiator skillful in supporting competitive company growth by sourcing top-quality applicants for critical roles. Organized planner with excellent team leadership and program management abilities.
Overview
12
12
years of professional experience
Work History
Human Resources Officer
Raphael Stone Collection
03.2021 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Motivated employees through special events, incentive programs, and constructive feedback.
Human Resources Manager
Tele Performance
01.2019 - 02.2021
- Meet with area managers to discuss their needs
- Supported diversity initiatives within the workplace by actively identifying underrepresented talent pools during recruitment efforts.
- Served as a liaison between hiring managers and candidates throughout the interview process, providing timely updates and facilitating seamless communication.
- Confirm recruitment deadlines and expectations of the different areas
- Develop and publish job offers on different channels and social networks in order to attract candidates
- Review job descriptions
- Determine candidate requirements
- Organized job fairs and networking events to connect with potential candidates directly while promoting the company''s culture and values.
- Streamlined the hiring process by developing and implementing efficient applicant tracking systems.
- Ensured legal compliance in all recruiting processes, including proper documentation and adherence to equal opportunity policies.
- Collaborated with HR to develop efficient onboarding processes for new hires, reducing time spent in orientation and increasing overall productivity.
CUSTOMER SERVICE DUTIES
CONNECT
04.2013 - 03.2015
- Providing information about products and services
- Providing guidance on the use of products and services
- Receiving requests, questions, complaints and suggestions from consumers
- Providing guidance on the use of products and services
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
SERVICE ADVISOR
EMERGIA
04.2012 - 04.2013
- Receiving requests, questions, complaints and suggestions from consumers
- Providing guidance on the use of products and services
- Providing information about products and services
- Providing guidance on the use of products and services
Education
Psychology -
MEDELLIN University
Medellin, Antioquia12.2019
Higher Normalist -
Escuela Normal Superior de Caldas
Manizales, Antioquia01.2008
Skills
- HR policies and procedures
- Organizational Development
- Report Writing
- Onboarding
- Onboarding and training
- Employee Relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Human Resources Officer
Raphael Stone Collection
03.2021 - Current
Human Resources Manager
Tele Performance
01.2019 - 02.2021
CUSTOMER SERVICE DUTIES
CONNECT
04.2013 - 03.2015
SERVICE ADVISOR
EMERGIA
04.2012 - 04.2013
Psychology -
MEDELLIN University
Higher Normalist -
Escuela Normal Superior de Caldas
Similar Profiles
MEHMET BAYHOCAMEHMET BAYHOCA
OWNER at STONE N MORE COLLECTION LLCOWNER at STONE N MORE COLLECTION LLC
Jose GironJose Giron
Material Handler at The Stone CollectionMaterial Handler at The Stone Collection
Mason PaterakisMason Paterakis
Warehouse Lead at The Stone CollectionWarehouse Lead at The Stone Collection