Julian Garcia
Fontana,CA
Summary
Dynamic customer service professional with a proven track record at the City of Fontana, adept at conflict resolution and relationship building. Skilled in data entry and active listening, I consistently enhance customer satisfaction and loyalty through effective problem-solving and empathetic communication. Committed to delivering exceptional service in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
City Of Fontana - Community Services Department
03.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Sales Associate
Urban Outfitters, Inc.
11.2017 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Associate
Jamba Juice
03.2017 - 11.2017
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Arts - Communication Media Studies
California State University, San Bernardino
San Bernardino, CA05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Client relations
- Microsoft Excel
- Complaint resolution
- Microsoft outlook
- Microsoft Office Suite
Timeline
Customer Service Representative
City Of Fontana - Community Services Department
03.2019 - Current
Sales Associate
Urban Outfitters, Inc.
11.2017 - 03.2019
Associate
Jamba Juice
03.2017 - 11.2017
Bachelor of Arts - Communication Media Studies
California State University, San Bernardino
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