Julian Gonzales
IT Specialist
Olympia,WA
Summary
Proficient and performance-driven IT professional with 5 years of experience in leading security and networking technology, my DoD secret clearance enables me to provide secure solutions while maintaining confidentiality. Additionally, I have a strong understanding of troubleshooting and networking strategies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
U.S. Army
Olympia, WA
03.2022 - Current
- Successfully provide telephone and in-person technical support for over 5000 end users, resulting in a 95% resolution rate for hardware, software, and network issues
- Manage ongoing computer hardware and software issues, including disseminating sensitive information, while maintaining strict adherence to classified information protocols
- Troubleshoot complex software systems and system hardware issues, including IP conflicts, TCP/IP routing, satellite signal acquisition, and data path transmission, resulting in faster problem resolution and reducing network downtime
- Successfully implemented network system installations, changes, and upgrades, ensuring smooth implementation and minimizing disruptions
- Utilize Active Directory to add users, permission groups and keep employee information accurate and up to date.
Bartender
FireCreek ale house
Olympia, WA
07.2021 - 03.2022
- Assisted the Bar Manager in all aspects of bar management, including inventory management, staff scheduling, and customer service
- Provided exceptional customer service, creating a welcoming atmosphere for guests
- Prepared and served drinks in a timely and efficient manner
- Maintained inventory and restocked supplies as necessary.
Field Service Technician II
Vivint Smart Home
San Antonio, TX
12.2017 - 02.2021
- Having extensive knowledge in using networking strategies to maintain connectivity and troubleshoot issues with WiFi, Bluetooth, and Z-wave
- Assisting customers with technical issues and ensuring prompt resolutions, leading to consistent satisfaction ratings
- Installing and maintaining smart home security equipment that resulted in 30% cost savings for customers
- Developing and fostering strong relationships with customers that resulted in an increase in referral business
- Configure Cisco routers based on customer wants and needs.
- Terminate Cat 5 cabling for Wifi cameras.
- Statically and dynamically assign network device IP's
- Creating solid leads for new accounts and managing inventory with an accuracy rate of 99%.
Education
High school diploma -
East Central High School
Certification
Comptia Security+
Timeline
Comptia Security+
03-2023
Information Technology Specialist
U.S. Army
03.2022 - Current
Bartender
FireCreek ale house
07.2021 - 03.2022
Field Service Technician II
Vivint Smart Home
12.2017 - 02.2021
High school diploma -
East Central High School
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