Julian Gonzales
Jamul,CA
Summary
Caring and compassionate candidate experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to younger clients with underlying mental health challenges.
Overview
2
2
years of professional experience
Work History
Service Assistant
P.F. Chang's Bistro
Chula Vista, CA
08.2023 - Current
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in a positive dining experience.
Behavior Technician
Expert ABA
San Bernardino, CA
06.2022 - 06.2023
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
- Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
Amazon Sortation Center Associate
Amazon
San Bernardino, CA
01.2022 - 06.2022
- Streamlined workflow processes for increased efficiency and productivity within the center.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Collaborated effectively with team members for seamless coordination during high-volume periods, ensuring timely order completion.
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Maintained a clean and organized workspace, contributing to a positive work environment for all staff members.
Education
Bachelor of Arts - General Psychology
California State University - San Bernardino
San Bernardino, CA05.2023
Skills
- Intervention Management
- Behavior Treatment Plans
- Program Improvement
- Functional Behavior Assessments
- Positive Reinforcement
- Data Collection
- Social Skill Development
- Autism Spectrum Disorder Knowledge
Timeline
Service Assistant
P.F. Chang's Bistro
08.2023 - Current
Behavior Technician
Expert ABA
06.2022 - 06.2023
Amazon Sortation Center Associate
Amazon
01.2022 - 06.2022
Bachelor of Arts - General Psychology
California State University - San Bernardino