Summary
Overview
Work History
Education
Skills
Timeline
Generic

TEMITOPE TORIOLA

Indianapolis,IN

Summary

Proven to excel in patient care and safety, I leveraged adaptability and flexibility at Siemens Healthineers to enhance warehouse operations and training. Skilled in crisis management and patient-focused care, I significantly improved client well-being at Angelkare, demonstrating a strong ability to multitask and build relationships.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Siemens Healthineers
Indianapolis, IN
07.2024 - Current
  • Assisted in training new employees on warehouse operations procedures.
  • Received and processed incoming orders, ensuring accuracy of information.
  • Used tools, sprayers and cleaning solutions to disinfect work areas.
  • Organized incoming inventory to fit with optimal storage plans and maintain retrieval efficiency.
  • Updated and maintained databases with current information.
  • Provided accurate information about products and services to customers.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Home Health Aide

Angelkare
Indianapolis, IN
04.2024 - 11.2024
  • Reported any changes in the client's physical or emotional condition to supervisor immediately.
  • Prepared meals and snacks according to prescribed diets.
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Employed instruction strategies to improve development of sensory- and perceptual-motor skills.
  • Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
  • Provided individual and group counseling to clients with behavioral issues.

Nursing Assistant

Hebron helathcare
Lagos, Nigeria
02.2021 - 07.2023
  • Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
  • Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Completed daily room cleaning and organizing to provide patients with clean environment.

Education

Associate of Science - MasComm

Ibadan Polytechnic
Ibadan, Nigeria
05-2006

High School Diploma -

Burkensheen Mixed Secondary School
Lagos, Nigeria
06-2001

Skills

  • Account updating
  • Complaint resolution
  • Scheduling
  • Adaptability and flexibility
  • New teller training
  • Call escalation
  • Intervention management
  • Crisis management and prevention
  • Verbal de-escalation
  • Relationship building
  • Multitasking and organization
  • Progress tracking
  • Sensory integration support
  • Personal hygiene support
  • Catheter care
  • Patient-focused care
  • Mobility assistance
  • Infection control
  • Patient care and safety

Timeline

Customer Service Representative

Siemens Healthineers
07.2024 - Current

Home Health Aide

Angelkare
04.2024 - 11.2024

Nursing Assistant

Hebron helathcare
02.2021 - 07.2023

Associate of Science - MasComm

Ibadan Polytechnic

High School Diploma -

Burkensheen Mixed Secondary School

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TEMITOPE TORIOLA