Julian Heaps

• Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
• Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
• Conducted regular performance evaluations for staff members, identifying areas of improvement and providing constructive feedback for personal development.

• Improved organizational efficiency by streamlining documentation processes and maintaining organized digital files.
• Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
• Collaborated effectively with diverse teams, promoting a positive work environment conducive to achieving shared goals.
• Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
• Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Took meeting notes and compiled paperwork to support department.
• 400 hours of student internship experience will be completed in April, 2024

• Organized and detail-oriented with a strong work ethic.
• Developed and maintained courteous and effective working relationships.
• 60 hours of observation and assisting students on school work.
• Learned to build proper lesson plans to be taught in the classroom.

• Passionate about learning and committed to continual improvement.
• Paid attention to detail while completing assignments.
• Have completed 60 hours of field observations in the 3rd grade classroom and learned how to communicate and build strong relationships with students.

Served in 2 different units: 1st for 2 years with 8th and i Bravo Company 1st platoon as a Arlignton cemetery firing party for funerals. My last two years were served in 2nd battalion 1st Marines Golf Company as a Team Leader and have been given the responsibility to teach, be accountable and lead Marines to a discipline lifestyle as a 0311 (Infantryman).