Julian Juarez
Overland Park
Summary
Director of operations with extensive experience in managing daily operations and enhancing efficiency. Demonstrated leadership through effective management of cross-functional teams and strategic planning initiatives. Proven ability to implement operational improvements that boost productivity and lower costs.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Director of Operations
Burg & Barrel
Overland Park
12.2023 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Analyzed operational data to identify areas for process improvement and efficiency.
- Evaluated business procedures and implemented structured improvements to enhance daily operations.
- Analyzed financial statements and sales reports to assess productivity and progress toward goals.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Ensured compliance with health and safety regulations across all locations to mitigate risks.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
CULINARY OPERATIONS MANAGER
AdventHealth Healthcare System
Shawnee
08.2022 - 11.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Improved team member performance through strategic coaching and training, resulting in enhanced operational effectiveness.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted quality, timely performance feedback and performance appraisals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw compliance with healthcare regulations and quality standards.
- Developed operational budgets to manage departmental expenses effectively.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Promoted business development and new opportunities by engaging and meeting with prospective clients.
- Expanded business development by establishing partnerships and exploring funding opportunities to enhance revenue streams.
- Supported senior leadership in decision-making by providing weekly compliance reports that identified process improvements.
- Built strong operational teams to meet process and production demands.
GENERAL MANAGER
Tabards Kitchen
Overland Park
10.2018 - 04.2022
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Enhanced operational performance by creating business strategies, systems, and procedures that streamlined processes.
- Developed service and sales strategies that increased customer retention and boosted revenue.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Developed menus in collaboration with chefs to align with seasonal trends and customer preferences.
TRAINING GENERAL MANAGER
Chipotle
Shawnee
05.2016 - 10.2018
- Planned and led training programs on staff development, enhancing employee knowledge and engagement.
- Trained instructors and supervisors on employee management techniques to strengthen team leadership capabilities.
- Presented training information through role playing, simulations, and team exercises to facilitate active learning.
- Utilized Computer/App technology to train new employees and provide effective onboarding.
- Led training classes and recorded instruction for later use.
- Conducted evaluations of training courses to uncover areas in need of improvement.
DISTRICT MANAGER
SOUTHERN HOSPITALITY
Lees Summit
01.2012 - 04.2016
- Returned stores to profitability by reviewing operations and implementing strategic changes.
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Collaborated with management to enhance performance and drive sales growth.
- Supervised 6 general managers and managed performance metrics across Kansas/Missouri territory.
- Mentored team members by demonstrating best practices for sales.
MANAGING PARTNER
OUTBACK STEAKHOUSE
Kansas City
03.2010 - 01.2012
- Successfully increased same store sales by 11% over PY.
- Managed daily operations and staff in high-volume restaurant, ensuring efficient service delivery.
- Enhanced customer service standards through staff coaching and feedback sessions.
- Developed best practices for customer service initiatives, improving customer satisfaction and loyalty.
- Established and enforced company policies, procedures, and ethical standards to maintain industry compliance.
- Monitored competitive landscape, adapting strategies to maintain competitive edge and market leadership.
- Cultivated positive work environment through team-building activities and recognition programs, enhancing employee morale.
- Actively participated in strategic planning meetings.
- Attended networking events to promote the company brand.
GENERAL MANAGER
OUTBACK STEAKHOUSE
Lee's Summit
08.2007 - 03.2010
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations to streamline kitchen workflow and enhance customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Analyzed customer feedback to improve service quality and dining experience.
- Facilitated team meetings to improve communication and resolve operational challenges.
- Educated employees on job responsibilities and company policies to ensure compliance and performance.
REGIONAL OPERATIONS MANAGER
PRAIRIE FOODS
Lee's Summit
04.2002 - 07.2007
- Oversaw operations of multiple unit locations across Kansas, Missouri, and Arkansas to ensure alignment with company standards.
- Implemented strict controls on P&L, operational processes, supply chain logistics, and inventory management.
- Managed logistics and distribution efforts, resulting in improved product delivery timelines.
- Reviewed operational data to identify trends and recommend actionable improvements for enhanced efficiency.
- Assessed vendor performance consistently to uphold quality standards of supply chain partners.
Education
Bachelor of Arts - Theatre and Film
University of Kansas
Lawrence, KS12.2001
Skills
- Operational planning
- Operations oversight
- Process improvement
- Strategic planning
- Performance evaluation
- Staff training and development
- Personnel management
- Talent acquisition
- Systems implementation
- Operational efficiency
- Employee engagement
- Team collaboration
- Policy development
Certification
ServSafe Manager Certified
References
References Available on Request
Timeline
Director of Operations
Burg & Barrel
12.2023 - Current
CULINARY OPERATIONS MANAGER
AdventHealth Healthcare System
08.2022 - 11.2023
GENERAL MANAGER
Tabards Kitchen
10.2018 - 04.2022
TRAINING GENERAL MANAGER
Chipotle
05.2016 - 10.2018
DISTRICT MANAGER
SOUTHERN HOSPITALITY
01.2012 - 04.2016
MANAGING PARTNER
OUTBACK STEAKHOUSE
03.2010 - 01.2012
GENERAL MANAGER
OUTBACK STEAKHOUSE
08.2007 - 03.2010
REGIONAL OPERATIONS MANAGER
PRAIRIE FOODS
04.2002 - 07.2007
Bachelor of Arts - Theatre and Film
University of Kansas