Julian Lopez Cano
Orlando,Florida
Summary
Customer-focused professional with extensive experience at Tavistock Restaurant Collection, excelling in guest satisfaction and upselling techniques. Notable achievements include enhancing service quality through exceptional communication and time management skills, which consistently resulted in memorable dining experiences. Expertise in beverage upselling and food suggestions contributed to increased revenue and customer loyalty. Career goals include furthering skills in hospitality management to drive operational excellence.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Tavistock Restaurant Collection
Orlando, FL
12.2023 - Current
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Provided exceptional service to high volume of daily customers.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Communicated effectively with kitchen staff regarding order status updates.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Pool Server
The Grove Resort And Spa
Winter Garden, FL
04.2023 - 11.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Increased sales significantly by upselling higher-end products to customers.
- Processed customer payments to accurately record transactions.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Resolved guest complaints to maintain complete customer satisfaction.
Restaurant Busser/Food Runner
Canvas
Orlando, Florida
12.2021 - 02.2023
- Performed pre-bussing duties such as sweeping surrounding floors and removing large waste.
- Served guests if needed assistance with language barrier.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing, running, and cleaning procedures.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
- Answered inquiries skillfully and provided menu recommendations to suit customer preferences.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders
Bistro Cook/Cashier
Lake Nona Adventure Park
Orlando, Florida
04.2021 - 12.2021
- Cleaned and sanitized work areas, utensils and equipment.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Reduced customer waiting by batch cooking popular items during rush times.
- Managed 30-40 customer orders while preparing drinks and food.
- Monitored food temperatures to meet quality and safety standards.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Trained and assisted new kitchen staff members.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Operated grills, fryers and ovens to cook food items.
Education
Lake Nona High School
Orlando, FL05.2021
Skills
- POS Inventory System Operation
- Customer Service Enhancement
- Guest Satisfaction
- Suggestive selling
- Menu recommendations
- Allergy awareness
- Banquet coordination
- Pre-Bussing Operations
- Adaptable and Flexible
- Problem solving
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
Park Pizza & Brewing Company
- General Manager: Crystal McCarte 407-955-4472 crystal.mccarte@parkpizzalakenona.com
- Bar Manager: Daniela Jimenez 407-595-5445 Daniela.Jimenez@canvaslakenona.com
- Restaurant Manager: Yoly Wajda 407-923-8658 Yoly.Wajda@parkpizzalakenona.com
Longboard Bar & Grill (The Grove Resort)
- Supervising Manager: Macall Brummage 304-841-5225 brennabrummage@yahoo.com
Canavas Restaurant & Market
- Assistant Manager: Daniel Wiess 407-267-0088 daniel.weiss@canvaslakenona.com
Timeline
Restaurant Server
Tavistock Restaurant Collection
12.2023 - Current
Pool Server
The Grove Resort And Spa
04.2023 - 11.2023
Restaurant Busser/Food Runner
Canvas
12.2021 - 02.2023
Bistro Cook/Cashier
Lake Nona Adventure Park
04.2021 - 12.2021
Lake Nona High School
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