Julian Madrid
Indio,CA
Summary
Driven professional with a proven track record at Towne Park, enhancing customer satisfaction through exceptional service and efficient vehicle management. Skilled in customer communication and quick decision-making, adept at multitasking in high-volume environments. Demonstrated ability to support team efforts and improve operational efficiency, showcasing a blend of technical proficiency and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Valet
Towne Park
08.2021 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
Intern
Movement For Life
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor Of Kinesiology - Exercise Science
California State University - San Bernardino
San Bernardino, CA05.2024
Associate of Arts - Kinesiology
College of The Desert
Palm Desert, CA05.2022
Skills
- Customer service and support
- Customer Communication
- Efficient work ethic
- Patience and composure
- Team Collaboration
- Problem-Solving
- Team player mentality
- Time Management
- Quick Decision Making
- Multitasking proficiency
Certification
CPR & First aid certified
Timeline
Intern
Movement For Life
01.2023 - 05.2023
Valet
Towne Park
08.2021 - Current
Bachelor Of Kinesiology - Exercise Science
California State University - San Bernardino
Associate of Arts - Kinesiology
College of The Desert