Julian Martinez
Centennial,CO
Summary
Dynamic and adaptable professional with a proven track record at Olive Garden, excelling in high-volume environments and enhancing customer satisfaction through exceptional service and allergy awareness. Skilled in cash handling and guest engagement, consistently exceeding productivity goals. Demonstrated ability to quickly master new technologies and lead by example, fostering team efficiency and a professional appearance. Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
05.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
Stocker
Costco Wholesale Corp
12.2023 - 09.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Maintained effective team member communication.
- Stocked designated items on shelves, end caps and displays.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Kept work areas neat, clean and free from debris.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Improved customer satisfaction by promptly locating items and providing product information.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Cashier
Chick-fil-A
05.2023 - 10.2023
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Worked effectively in fast-paced environments.
Prepper
Surf Thru Express Car Wash
11.2021 - 12.2022
- Rubbed and polished completed vehicles to achieve professional shine.
- Maintained a clean and organized workspace, resulting in fewer accidents and improved workflow.
- Turned dials, handwheels, valves or switches to regulate conveyor speeds, machine temperature, air pressure and circulation.
- Detailed painted vehicles before final delivery to customers.
- Cleaned guns, tanks and tubes with solvents, wire brushes and cloths.
- Enhanced paint quality by thoroughly cleaning and preparing surfaces for painting.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Penn Foster
Scottsdale, AZ07.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Professional Appearance
- Safe Food Handling
- Menu Memorization
- Allergy awareness
Timeline
Server
Olive Garden
05.2024 - Current
Stocker
Costco Wholesale Corp
12.2023 - 09.2024
Cashier
Chick-fil-A
05.2023 - 10.2023
Prepper
Surf Thru Express Car Wash
11.2021 - 12.2022
High School Diploma -
Penn Foster