Julian Mendoza
Haltom City,TX
Summary
Dedicated Member Assistant with strong customer service, data entry, and multitasking skills, experienced in managing membership registrations, resolving customer concerns, and optimizing workflows. Detail oriented and committed to enhancing member satisfaction, fostering customer loyalty, and creating a positive shopping experience through efficient problem solving and effective communication.
Overview
5
5
years of professional experience
Work History
Member Assistant
Sam's Club
North Richland Hills, TX
07.2024 - Current
- Assisted members with inquiries and product selections to enhance customer satisfaction.
- Managed membership registrations and renewals, ensuring accurate data entry.
- Collaborated with team members to maintain organized sales floor displays.
- Resolved member complaints efficiently, fostering positive shopping experiences.
- Assisted customers with cart retrieval and return, ensuring a positive shopping experience.
- Maintained cleanliness and organization of cart storage areas, enhancing operational efficiency.
- Provided exceptional customer service by responding to inquiries and offering assistance as needed.
Theater Crew Member
Cinemark
North Richland Hills, TX
03.2021 - 04.2023
- Operated ticketing systems to facilitate smooth guest entry and enhance customer experience.
- Assisted in maintaining cleanliness and organization of theater environments before and after screenings.
- Collaborated with team members to ensure timely preparation for movie showings and events.
- Provided excellent customer service by addressing guest inquiries and resolving concerns promptly.
- Implemented efficient workflow strategies that improved overall service delivery during peak hours.
- Increased front-of-house efficiency through effective usher training programs focused on excellent customer service skills.
- Supported overall theater operations by taking on various tasks as needed, including box office duties, ushering functions, and administrative work.
Education
High School Diploma -
Haltom High School
Haltom City, TX05-2024
Skills
- Professionalism and courtesy
- Data entry proficiency
- Member retention strategies
- Customer service
- Workflow optimization
- Multitasking Abilities
- Painting and decorating experience
- Furniture Assembler
- Interior decorating
- Interior and exterior cleaning
- Hand tools mastery
Languages
Spanish
Native or Bilingual
Timeline
Member Assistant
Sam's Club
07.2024 - Current
Theater Crew Member
Cinemark
03.2021 - 04.2023
High School Diploma -
Haltom High School