Julian Mondragon
Longview,TX
Summary
Dynamic manager with a proven track record at Outback Steakhouse, excelling in team leadership and customer service. Enhanced operational efficiency and customer satisfaction through effective decision-making and financial management. Skilled in staff training, fostering a motivated workforce that consistently meets high standards of service delivery.
Overview
9
9
years of professional experience
Work History
Manager
Outback Steakhouse
Longview, TX
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Line Cook
Outback Steakhouse
Longview
12.2019 - 07.2022
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Line Cook
BJ’s
Longview, TX
07.2018 - 07.2022
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Plated and presented all dishes to match established restaurant standards.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Sales Associate
Dillards Department Store
Longview, TX
02.2017 - 06.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Longview Highschool
Longview, TX05.2015
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Documentation and reporting
- Operations management
- Financial management
Languages
Spanish
Limited Working
Timeline
Manager
Outback Steakhouse
07.2022 - Current
Line Cook
Outback Steakhouse
12.2019 - 07.2022
Line Cook
BJ’s
07.2018 - 07.2022
Sales Associate
Dillards Department Store
02.2017 - 06.2019
Longview Highschool