Julian Monteforte

• Provided expert advice on video game selections to enhance customer experience.
• Assisted customers with game returns and exchanges following company policies.
• Demonstrated new gaming consoles and accessories to engage customers effectively.
• Maintained inventory accuracy through regular stock checks and organization.
• Educated customers on loyalty programs and promotional offers available in-store.
• Collaborated with team members to create attractive product displays and merchandising.
• Resolved customer inquiries and complaints promptly to ensure satisfaction.
• Participated in training sessions to stay updated on new game releases and trends.
• Resolved customer complaints in a professional manner while adhering to company policies.
• Described game system benefits and demonstrated features.
• Responded to customer inquiries via email, telephone, and chat software.
• Met delivery drivers to receive merchandise shipments and assist with unloading and adding new arrivals to inventory database.
• Created promotional materials for new games and products.
• Engaged store guests to determine gaming needs, direct towards appropriate department and provide information about game content, technology, and pricing.
• Gathered feedback from customers regarding their experiences with games and services.
• Maintained records of sales, customer information, and other relevant data.
• Applied pricing changes to products in order to prepare for sales.

I took care of my mother and then my grandfather

• Managed daily household tasks and routines for family members.
• Organized and maintained cleanliness in living areas and shared spaces.
• Assisted with meal preparation and ensured nutritional needs were met.
• Provided companionship and emotional support to family members.
• Implemented effective communication to address family needs promptly.