Norman Luna
Pleasant Hill, C,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Game Advisor
Game Stop
10.2014 - 12.2015
- Maintaining shelves stocks and inventory
- cleaning and organizing employee area
- assisting customers in person and over the phone
Scare Entertainer
Six Flags
10.2015 - 11.2015
- Adapted to various performance styles to suit diverse audiences.
- Remained in costume for extended periods for maximum performance effect.
- Collaborated with other entertainers to create engaging acts.
Sales Associate
Ghirardelli
03.2016 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Scare Entertainer
Six Flags Discovery Kingdom
10.2016 - 11.2016
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Adapted to various performance styles to suit diverse audiences.
- Engaged with audiences to create memorable experiences at live performances.
Support Staff
Hand In Hand Day Center
03.2023 - 07.2023
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Game Advisor
Game Stop
05.2023 - Current
- Recommended gaming merchandise and accessories based on custom requirements.
- Organized games according to corporate plans for regular displays and special promotions.
- Operated cash register, capably transacting sales, returns, refunds and exchanges.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
Education
Associates - Customer Service
San Jose Job Corps Center
San Jose, CA06.2018
Associates - Computer Tech
Silicon Valley College
San Jose, CA06.2017
GED -
Willow High School
Crockett, CA07.2013
Skills
- Retail Game Sales
- Merchandise Sales
- Customer Service
- Theft Monitoring
- Bilingual (English/Spanish0
- Typing 32 wpm
- Team Player
- Organizer
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Game Advisor
Game Stop
05.2023 - Current
Support Staff
Hand In Hand Day Center
03.2023 - 07.2023
Scare Entertainer
Six Flags Discovery Kingdom
10.2016 - 11.2016
Sales Associate
Ghirardelli
03.2016 - 04.2016
Scare Entertainer
Six Flags
10.2015 - 11.2015
Game Advisor
Game Stop
10.2014 - 12.2015
Associates - Customer Service
San Jose Job Corps Center
Associates - Computer Tech
Silicon Valley College
GED -
Willow High School
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