Reynaldo Mendoza
GameStop
Phoenix,AZ
4
years of professional experience
Successful at increasing sales and customer satisfaction through dedicated and diligent work. Knowledgeable about diverse console and PC game options and skillful in highlighting unique features. Hardworking team player with excellent console knowledge and 3 years of experience in retail sales and customer service. Skilled in stocking shelves, monitoring areas for theft and keeping store organized for customers.
Work History
Game Advisor Sales Associate
3 Years 11 Months- Organized games according to corporate plans for regular displays and special promotions.
- Recommended gaming merchandise and accessories based on custom requirements.
- Provided information about different game system costs, features and drawbacks.
- Assisted customers with locating desired games.
- Answered product questions, offering troubleshooting and advice before and after purchase.
- Looked for ways to improve customer experience, sales and store operation.
- Introduced and recommended game-related devices to customers for increased customer satisfaction and sales.
- Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
- Demonstrated games and gaming devices to customers unfamiliar with technology, answered questions and made recommendations.
- Enhanced customer experience by introducing latest games, relating interesting game aspects and encouraging customers to consider expanding gaming interests.
- Helped management receive, inventory and display games and game-related devices and properly processed damaged merchandise for return.
- Demonstrated product capabilities to assist selection process.
- Outlined informational resources regarding sales, promotions and policies.
- Offered comparative analysis between games and system platforms to assist purchase decisions.
- Provided retail assistance, finalizing and processing customer purchases for games across major system types.
- Updated merchandise prices for special promotions.
- Tested consoles in order to provide complete information to customers.
Education
Associate Of Science - Applied Science
GED - General Education
Skills
Retail Game Sales
Theft Monitoring
Restocking Abilities
Inventory Management
FAQ Resolution
Accurate Money Handling
Software Proficiency
Training and Mentoring
Technical Troubleshooting
Interpersonal Skills
Quality Assurance
Time Management
Excellent Communication
Adaptability and Flexibility
Multitasking Abilities
Conflict Resolution
Active Listening
Sales Techniques
Customer Service Orientation
Critical Thinking
Decision Making
Empathy and Patience
Timeline
Game Advisor Sales Associate
GameStop
01.2020 - 12.2023Read More
East Los Angeles Occupational Center
GED from General Education
Read More
Maricopa Community Colleges - Mesa Community College
Associate Of Science from Applied Science
Read More