Open To Work
Julian Moreno
Automotive services and sales
IL
Work Preference
Summary
High-energy Store Manager bringing experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship builder with organized nature. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Service Manager
S & K Performance
Oregon, IL
11.2025 - Current
- Communicated effectively with technicians to relay customer concerns and service requirements, enhancing workflow efficiency.
- Implemented strategies to increase customer service satisfaction.
- Guided customers in selecting appropriate automotive services based on vehicle needs and maintenance history.
- Negotiated with vendors to secure best prices for parts and supplies.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
Service Advisor
Great Water Garages Dba Butitta Brothers
Oregon, IL
05.2024 - 11.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
Service Consultant
Napleton Autowerks Of Loves Park
Loves Park, IL
02.2024 - 05.2024
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Streamlined service processes for increased efficiency and improved customer experience.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested additional services to customers in order to meet upsell goals.
Store Manager
Napa MPEC
Rockford, IL
08.2021 - 11.2023
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Service Manager
Holleman Hotrod's
Prescott, AZ
03.2018 - 12.2020
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
Assistant Manager
Oreilly Auto Pats
Prescott Valley, AZ
04.2014 - 02.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team and sales team to develop strategic plans for improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Service Technician
Mr Bills Auto & Cycle
Prescott, AZ
02.2008 - 12.2014
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected automobiles to diagnose customer concerns issues.
Skills
- Maintenance and repairs
- Team Development
- Strategic Thinker
- Multitasking and Organization
- Customer Relations
- Complex Problem-Solving
- Customer Service
- Inventory Management
Timeline
Service Manager
S & K Performance
11.2025 - Current
Service Advisor
Great Water Garages Dba Butitta Brothers
05.2024 - 11.2025
Service Consultant
Napleton Autowerks Of Loves Park
02.2024 - 05.2024
Store Manager
Napa MPEC
08.2021 - 11.2023
Service Manager
Holleman Hotrod's
03.2018 - 12.2020
Assistant Manager
Oreilly Auto Pats
04.2014 - 02.2017
Service Technician
Mr Bills Auto & Cycle
02.2008 - 12.2014