Julian Ortiz
Glen Ellyn,IL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Pete's Market
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information
- specialized in producing department, maintaining the department with good merchandise and in perfect condition.
Server Assistant
Kaseya Center
05.2022 - 02.2023
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Education
Specialist Marketing - Advertising
University of Medellin
Medellin-colombia10-2014
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
Pete's Market
06.2023 - Current
Server Assistant
Kaseya Center
05.2022 - 02.2023
Specialist Marketing - Advertising
University of Medellin
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