Summary
Work History
Education
Skills
Timeline
Generic

Julian Pichardo

Tampa,FL

Summary

Dynamic professional with a proven track record in high-pressure environments, exemplified during tenure at LA Fitness. Skilled in conflict management and POS system operation, I excel in guest relations and problem-solving, ensuring positive outcomes. Demonstrated ability to enhance customer loyalty and team efficiency, with a commitment to continuous improvement and excellence.

Work History

Front Desk Associate

LA Fitness
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.

Server

Trion Industries Inc.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Professional Baseball Player

United Shores Professional Baseball League
  • Participated in youth camps and clinics and offered insight and assistance with improving skills.
  • Played Starting and Relief Pitcher positions for successful Championship team in competitive and demanding environment.
  • Volunteered to participate in various charitable events attracting members of public for Challenger program.
  • Mentored younger players in fielding and batting to improve outcomes on field.

Customer Service Representative

Mike's Delivery Service
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Tournament Worker

Prospect Wire
  • Provided top-notch customer service to players, coaches, and attendees, creating a welcoming atmosphere for all involved.
  • Adapted quickly to unforeseen challenges or changes in the tournament schedule, demonstrating flexibility and problem-solving skills.
  • Worked closely with event sponsors to coordinate on-site promotions or special activities during tournament events for increased brand visibility.
  • Contributed to successful tournaments by maintaining clean, organized, and safe facilities for participants and spectators.

Education

Associate Of Business Administration - Business

University of Fort Lauderdale
Fort Lauderdale, FL

No Degree - Business

Coastal Alabama Community College
Bay Minette, AL

High School -

Tampa Catholic High School
Tampa, FL
05.2018

Skills

  • Time Management
  • Problem-solving skills
  • Guest Relations
  • Credit card handling
  • Conflict Management
  • Drawer balancing
  • Office Administration
  • Listening Skills
  • Customer Service
  • Guest Services
  • POS Systems
  • Supply Replenishment
  • Transaction Processing
  • Teamwork and Collaboration
  • Relationship Building
  • Payment Processing
  • POS System Operation
  • Coaching and Mentoring

Timeline

Front Desk Associate

LA Fitness

Server

Trion Industries Inc.

Professional Baseball Player

United Shores Professional Baseball League

Customer Service Representative

Mike's Delivery Service

Tournament Worker

Prospect Wire

Associate Of Business Administration - Business

University of Fort Lauderdale

No Degree - Business

Coastal Alabama Community College

High School -

Tampa Catholic High School

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Julian Pichardo