Julian Ramirez
Dayton,OH
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Kroger
Dayton, OH
03.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Researched and corrected customer concerns to promote company loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Kept accurate records to document customer service actions and discussions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
Student Athlete
Eastern New Mexico University
Portales, NM
07.2022 - 05.2023
- Managed time effectively while traveling for games, attending practice, and going to classes.
- Attended all practices, meetings, and workouts on time.
- Developed time management skills by balancing academic responsibilities with rigorous athletic commitments.
- Cultivated strong relationships with fellow students, faculty members, coaches, administrators, alumni, and community stakeholders.
- Participated in community service projects connected to the athletics program, demonstrating commitment to social responsibility and character development.
- Developed strong mental focus and discipline through consistent participation in meditation or visualization exercises before competitions.
- Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
- Competed in multiple state and regional competitions, achieving top results.
- Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions.
- Utilized nutrition and rest to provide optimal performance and recovery times.
Gas Station Manager
HyVee Foods
Mount Pleasant, IA
08.2021 - 07.2022
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
Education
Associate of Business Administration - General Business
Eastern New Mexico University
Portales, NM08.2025
Skills
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Training and mentoring
- Time Management
- Decision-Making
- Cash Handling
- Team Building and Leadership
- Account Management
- Schedule Management
- Project Management
Accomplishments
I have been promoted twice at krogers for great work ethic
- Supervised team of 20 staff members.
Languages
Spanish
Professional Working
Timeline
Student Athlete
Eastern New Mexico University
07.2022 - 05.2023
Gas Station Manager
HyVee Foods
08.2021 - 07.2022
Customer Service Manager
Kroger
03.2019 - Current
Associate of Business Administration - General Business
Eastern New Mexico University