Julian Reyes
San Antonio,TX
Summary
Proven leader in parking management and customer service, excelling in roles at LAZ Parking and Whataburger. Demonstrated expertise in vehicle inspection and effective communication, enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and security protocols, contributing to a safe and positive environment. Achieved significant improvements in service delivery and safety compliance.
Overview
4
4
years of professional experience
Work History
Lead Lot Attendant
LAZ Parking
01.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Mentored new hires on company policies and procedures, fostering a positive work environment that encouraged teamwork.
- Ensured compliance with safety protocols by conducting routine safety checks.
- Provided valuable input during team meetings, offering suggestions for continuous improvement initiatives.
- Maintained clear communication channels between departments to facilitate efficient coordination of tasks.
- Managed daily lot operations, ensuring proper organization and cleanliness for a smooth workflow.
- Handled escalated customer complaints professionally, resolving issues swiftly to maintain high satisfaction levels.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
- Handled cash, made accurate change and maintained balanced cash drawer.
Cashier
Whataburger
01.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Associate Of Applied Science - Compute Science
San Antonio College
San Antonio, TXSkills
- Vehicle Inspection
- Surveillance monitoring
- Parking Management
- Work Prioritization
- Security Protocols
- Problem-Solving
- Effective Communication
Timeline
Lead Lot Attendant
LAZ Parking
01.2022 - Current
Cashier
Whataburger
01.2021 - 12.2021
Associate Of Applied Science - Compute Science
San Antonio College