Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Milagros Guerrero

Oak Lawn,IL

Summary

Proven leader in enhancing customer satisfaction and operational efficiency, notably with Avail. Expert in vehicle inspection and parking management, coupled with exceptional problem-solving abilities and communication skills. Achieved significant improvements in vehicle processing times, demonstrating a strong capacity for teamwork and attention to detail.

Overview

5
5
years of professional experience

Work History

Lead Lot Attendant

Avail
Schiller Park, IL
01.2020 - 04.2021
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided valuable input during team meetings, offering suggestions for continuous improvement initiatives.
  • Coordinated efforts with maintenance teams to ensure timely repairs and servicing of vehicles within the fleet as needed.
  • Maintained clear communication channels between departments to facilitate efficient coordination of tasks.
  • Handled escalated customer complaints professionally, resolving issues swiftly to maintain high satisfaction levels.
  • Improved overall efficiency by streamlining vehicle check-in and check-out processes.
  • Managed daily lot operations, ensuring proper organization and cleanliness for a smooth workflow.
  • Responded to customer requests efficiently and with knowledgeable assistance.

Oportun

Loan Specalist
Chicago, IL
06.2016 - 08.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Medical Assistant Intern

Pediatricts Associates
Evergreen Park, IL
05.2018 - 06.2018
  • Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
  • Collected histories, vitals, and current complaints via patient interviews.
  • Optimized workflow within the clinic setting by effectively triaging incoming phone calls and addressing urgent concerns from patients or healthcare providers.
  • Scheduled appointments and tests to coordinate patient care.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Medical Assistant -

Northwestern College
Bridgeview, IL
06-2018

GED -

Richard Daley College
Chicago, IL
11-2012

Skills

  • Vehicle inspection
  • Surveillance monitoring
  • Parking management
  • Work prioritization
  • Incident reporting
  • Vehicle detailing
  • Data entry
  • Lot management
  • Teamwork
  • Attention to detail
  • Problem-solving abilities
  • Excellent communication

Languages

English
Spanish

Timeline

Lead Lot Attendant

Avail
01.2020 - 04.2021

Medical Assistant Intern

Pediatricts Associates
05.2018 - 06.2018

Oportun

Loan Specalist
06.2016 - 08.2019

Medical Assistant -

Northwestern College

GED -

Richard Daley College
Milagros Guerrero
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