Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julian Santa Cruz Pacheco

Homestead, FL

Summary

Dynamic sales professional with a proven track record at Cricket Wireless, excelling in customer relations and sales expertise. Adept at enhancing client satisfaction through tailored solutions and effective communication. Recognized for training new hires and analyzing sales trends to drive service upsells, ensuring exceptional customer experiences.

Overview

5
5
years of professional experience

Work History

Sales Representative

Cricket Wireless
Miami, FL
01.2025 - Current
  • Engaged customers to assess needs and recommend suitable wireless solutions.
  • Demonstrated product features and benefits to enhance customer understanding.
  • Resolved customer inquiries and complaints to ensure satisfaction and retention.
  • Trained new hires on sales techniques and company policies for improved performance.
  • Analyzed sales trends to identify opportunities for upselling services and products.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Account Manager

Spray Em Dead Pest Control
Miami, FL
03.2022 - 12.2024
  • Managed client accounts, ensuring satisfaction and retention through proactive communication.
  • Developed customized pest control solutions based on client needs and environmental assessments.
  • Coordinated service schedules and technician assignments, optimizing operational efficiency.
  • Trained new staff on customer engagement strategies and service protocols to enhance team performance.
  • Conducted regular account reviews, maintaining accurate records of services rendered and customer interactions.

Sales Associate

BJ's Wholesale
Miami, FL
06.2021 - 03.2022
  • Assisted customers in product selection and provided knowledgeable recommendations to enhance their shopping experience.
  • Maintained accurate inventory levels through regular stock checks and efficient organization of merchandise displays.
  • Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
  • Trained new sales associates on best practices for customer service and operational procedures to ensure team consistency.

Education

High School Diploma -

South Dade Senior Highschool
Homestead, FL
06-2022

Associate of Arts - Business Administration And Management

Miami Dade College
Miami, FL
08-2025

Skills

  • Customer service
  • Customer relations
  • Customer relationship building
  • Interpersonal communication skills
  • Sales expertise
  • Product and service knowledge
  • Sales presentations
  • Client service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Representative

Cricket Wireless
01.2025 - Current

Account Manager

Spray Em Dead Pest Control
03.2022 - 12.2024

Sales Associate

BJ's Wholesale
06.2021 - 03.2022

High School Diploma -

South Dade Senior Highschool

Associate of Arts - Business Administration And Management

Miami Dade College