Julian Simmons
Dallas,TX
Summary
Detail-oriented claim adjuster with 4+ years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and most things AWC related.
Overview
10
10
years of professional experience
Work History
Claims Adjuster (CA)
State Farm
05.2019 - Current
- Investigate, evaluate and negotiate auto claims due to weather-related events
- Examined claims forms and other records to determine insurance coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients, lien holders and repair facilities to foster timely claims resolution.
- Trained other claims team members on proper handling and evaluation of AWC - Express claims.
- Directed claims negotiations within allowable limit of $25,000 and supported successful litigations for advanced issues
- Prepared summaries of damage, payments, and policy coverage
- Verified insurance claims and determined fair amount for settlement.
Quality Assurance Analyst
Teleperformance USA
08.2017 - 05.2019
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Created and achieved product quality objectives and met product specifications.
Leadership Ambassador - Pallet Dock
Amazon Fulfillment Center (DFW 6)
08.2015 - 08.2017
- Properly and accurately set up daily job boards for each night shift while safely unload all trailers of merchandise with no accidents operating forklifts.
- Keep accurate count of all inventory loaded/unloaded each day and occasionally assisted other related departments as required by business needs with operations objectives.
- Seasonal trainer for all new hires on down stacking, wrapping, checking in inventory, receiving inventory as well as transporting inventory throughout warehouse.
- Locate and move stock of products to pallets or crates for storage or shipment
- Identify damages and report shortages or quality deficiencies while transporting materials to production workstations.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
Mid Range Collections
Exeter Finance
05.2013 - 08.2015
- Reviewed and monitored delinquent accounts daily, and maintained losses at or below established guidelines for assigned job duties.
- Properly and accurately documented all account activities, Initiated contact with customers to satisfy any deficient balances and made recommendations to management of accounts needing additional attention.
- Occasionally assisted other related departments as required by business needs to fulfill daily account reconciliation.
- Ensured compliance with GM Financial Leasing and Exeter Financial policies & procedures, safety to satisfy state and federal process regulations and standards.
- Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
Education
Bachelor of Arts - Mass Communication
Northwestern State University of Louisiana
Natchitoches, LASkills
- Problem Solving
- Time Management
- Interpersonal Communication
- Organization
- Leadership
- Project Management
Accomplishments
- 2010 - Honorable Discharged- United States Marine Corps - Reserves
- 2005 – 2010 Section Leader (Machine guns) 1st Battalion 23rd Marines
- 2004 – 2005 Machine gunner in support of Operation Iraqi Freedom II - Combat Action Medal
- United State Marine Corps – 2004 received the Naval Achievement Medal for combat valor for heroic actions while serving in a combat zone.
United States Marine Corps – 2004 certificate of commendation for combat valor - 2003 – 2004 Machine gunner, 1st Battalion 23rd Marines, Bossier City, LA
- 2002 – 2003 Student Boot Camp (Parris Island, SC), School of infantry, Machinegun course, Advanced Machine gunner course (Camp Lejeune, Jacksonville, NC)
Additional Information
NA
Timeline
Claims Adjuster (CA)
State Farm
05.2019 - Current
Quality Assurance Analyst
Teleperformance USA
08.2017 - 05.2019
Leadership Ambassador - Pallet Dock
Amazon Fulfillment Center (DFW 6)
08.2015 - 08.2017
Mid Range Collections
Exeter Finance
05.2013 - 08.2015
Bachelor of Arts - Mass Communication
Northwestern State University of Louisiana
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