Julian Tovar
Pomona,CA
Summary
I've been in the food industry my entire life since I was 16. I started serving in 2017 at Red Lobster, though I was initially hired as a Host and had to work my way up. Serving is my passion that I truly take pride in doing every single shift. Meeting new faces; seeing familiar faces return; accommodating to each table's different needs; helping guest's/parties leave as satisfied as can be, are all the experiences as a Server that I genuinely look forward to most. I'm 28 year's old. I enjoy reading, I enjoy gaming, I enjoy hiking, I enjoy listening to music at all times that I'm able to, and I love my cat.
Overview
11
11
years of professional experience
Work History
Host/Food Runner
Chilis's Bar and Grill
Diamond Bar, CA
06.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for guests.
- Assisted servers in attending to guests' needs.
Server/Waiter
Red Lobster
Montclair, CA
01.2016 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Bus Boy
Noors Indian Bistro
Monrovia, CA
09.2013 - 11.2015
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
Education
Associate of Science - Developmental Psychology
Mt. San Antonio College
Walnut, CA05-2023
Skills
- Exceptional customer service
- Sales expertise
- Positive and professional
- Reliability
- Multitasking Abilities
- Excellent work-ethic
Timeline
Host/Food Runner
Chilis's Bar and Grill
06.2024 - Current
Server/Waiter
Red Lobster
01.2016 - 06.2024
Bus Boy
Noors Indian Bistro
09.2013 - 11.2015
Associate of Science - Developmental Psychology
Mt. San Antonio College