Julian Urena
San Francisco,CA
Summary
Dynamic Floral Manager with extensive experience in inventory oversight, team supervision, and customer service. Proven ability to enhance product quality and boost sales through creative floral displays and effective staff training.
Overview
10
10
years of professional experience
Work History
Floral Manager
Safeway
09.2015 - 04.2025
- Oversaw floral department operations, ensuring product quality and freshness.
- Developed creative floral arrangements for special events and holidays.
- Trained and mentored team members on floral design techniques and customer service.
- Managed inventory levels, coordinating with suppliers for timely restocking of products.
- Implemented promotional displays to enhance customer engagement and drive sales.
- Analyzed sales trends to optimize product offerings and pricing strategies.
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Trained employees on customer order taking and basic floral arranging.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Inventoried plants and flower care supplies and ordered more.
- Resolved customer complaints promptly, maintaining a professional demeanor while working towards satisfactory solutions.
Education
General Studies
City College of San Francisco
San Francisco, CASkills
- Product inventories
- Customer service
- Wedding arrangements
- Workplace safety
- Team supervision
- Scheduling
- Inventory oversight
- Product ordering
- Floral displays
- Multitasking Abilities
- Online sales
Languages
English
Timeline
Floral Manager
Safeway
09.2015 - 04.2025
General Studies
City College of San Francisco