Julian Vives
Houston
Summary
Dynamic and results-oriented professional with extensive experience in the hospitality industry, notably at TopGolf, where I excelled in coordinating and executing events. Skilled in efficient food delivery and fostering strong teamwork, I consistently enhanced guest satisfaction and streamlined service operations. Demonstrated ability to adapt to various event types, ensuring memorable experiences through exceptional customer service and food safety practices.
Personable and detail-focused with positive, upbeat attitude. Possesses understanding of customer service and hospitality, with skills in event setup and food service. Aims to create memorable guest experiences through attentive service.
Overview
7
7
years of professional experience
Work History
Event Server and Shift Lead
TopGolf
07.2022 - Current
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Exhibited strong multitasking abilities by managing multiple guest requests simultaneously without sacrificing quality or attention to detail.
- Built rapport with guests through friendly interactions, fostering an atmosphere of warmth and hospitality at each event.
- Assisted bartenders with drink preparation when necessary, enhancing the speed of service delivery.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
Server
Kings Biergarten & Restaurant
10.2018 - 12.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Handled customer complaints professionally, resolving issues quickly and maintaining positive relationships with patrons.
Delivery Driver
FedEx
02.2019 - 04.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Banquet Server
Lakewood Shores Resort
05.2018 - 09.2018
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Skills
- Efficient food delivery
- [Language] fluency
- Food station setup
- Food preparation assistance
- Strong teamwork
- Food safety
- High volume dining
- Customer service
Languages
Spanish
Professional Working
English
Timeline
Event Server and Shift Lead
TopGolf
07.2022 - Current
Delivery Driver
FedEx
02.2019 - 04.2020
Server
Kings Biergarten & Restaurant
10.2018 - 12.2020
Banquet Server
Lakewood Shores Resort
05.2018 - 09.2018