Julian Williams
Sunrise,FL
Summary
Skilled Customer Support Engineer with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of technical support
Overview
7
7
years of professional experience
Work History
Personal Assistant
Ace Studios
Sunrise, FL
10.2020 - Current
- Maintained accurate databases and filing systems for personal and business requirements
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Helped make special projects successful by researching topics and coordinating resources
- Kept finances current and accurate by processing invoices, payroll and payments
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Organized and attended meetings and compiled related documents and reports
Customer Service Support Agent
Mercedes Benz
Fort Lauderdale, FL
01.2019 - 11.2021
- Managed over 50 customer calls per day.
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Handled troubleshooting and fault-finding services by phone.
- Performed root cause analysis and general troubleshooting.
- Built relationships with customers and community to establish long-term business growth.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Retained existing clients and developed new accounts by extending high quality and efficient support service
Customer Service
Andvarus Virtual Solutions
Hollywood, FL
07.2015 - 11.2017
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Updated records with all interactions and customers transactions
- Increased customer satisfaction by 12% Year over Year
- Handled customers' advanced needs with properly escalated calls and scheduled service appointments
- Helped improve processes and products by relaying customer feedback.
- Identified and responded to customer requests and concerns through email, online chat and phone.
Education
Associate of Applied Arts - Journalism
Broward College
06.2015
High School Diploma -
Stranahan High School
Fort Lauderdale, FL06.2011
Skills
- Technical knowledge,
- Troubleshooting
- Attention to details
- Telephone etiquette computer competences
- Teamwork
- Performance Analysis
- Production Support
Timeline
Personal Assistant
Ace Studios
10.2020 - Current
Customer Service Support Agent
Mercedes Benz
01.2019 - 11.2021
Customer Service
Andvarus Virtual Solutions
07.2015 - 11.2017
Associate of Applied Arts - Journalism
Broward College
High School Diploma -
Stranahan High School
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